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In our last blog, we revisited the ever-important concept of increasing productivity in your call centre.
All call centre business owners are very well aware of the importance of numbers.
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents.
In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps.
In our last blog, we revisited the all-important topic of making your call centre a better place to work.
We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the efforts of phone agents all over the continent.