In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how to train new call centre employees.
As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees.
In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps.
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.