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In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how to train new call centre employees.
As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees.
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents.
In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps.
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.