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The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 13, 2012

Supplying Solutions To Subpar Services

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In our last blog, we mentioned that we have been speaking to our clients, co-workers and even our friends about what benefits they would like to get out of their home phone services. Actually, we asked them what they disliked about their current services so that we could brainstorm ways to circumvent such issues.

For years, MeloTel has been providing top-notch VoIP telephone services to businesses across North America. Our success has come from a number of places. Firstly, we make sure that our clients are equipped with top-of-the-line machinery and are always treated with the ultimate amount of respect.

Our service regimen is something that we take great pride in. This is why we developed our Quality of Service Guarantee. So why can’t our services be offered to people in their homes? We think people should be able to take advantage of services offered by smaller companies instead of being bombarded with bills that blast them for big bucks!

Enjoy that little bit of alliteration? Glorious grammar techniques aside, MeloTel is also skilled in the art of “knowing their customers”. This is a trait missing by the big name companies. It’s really not their fault. They are too big to remember everyone who calls them. This was communicated quite clearly by one of our clients earlier this week.

“I’ll tell you what I hate,” he was only to eager to tell us, “when you call in with a problem and they pass you around from person to person to person. It’s crazy. Usually, they don’t even speak to the person that they transfer you to. That means you have to repeat yourself over and over again. It’s very frustrating.”

“I actually had to call my home phone company a week ago,” he continued, “I had a question about a new charge I hadn’t seen before and the first person put me on hold. Another person picked up and asked me my name and some other info that I had already given the first person. They drive me nuts!”

As always, we would like to hear from you. Are you dissatisfied with your current home phone services? If so, why? What can we do, here at MeloTel, to resolve such issues through a brand new service? What would you like to see that you haven’t seen before? In addition to lower rates, better service and easy-to-get-in-touch-with reps, what else can we do for you?

Call us up at 1-888-MELOTEL. We are always happy to hear from you. And we look forward to perhaps, helping you to hear from your family and friends at a much more competitive rate than you are used to. Your home phone services may never be the same again!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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