What do you find more annoying – waiting for what feels like forever for a representative to come on the line when contacting a company for assistance, or not receiving the service you paid for to begin with? It’s a tough call, isn’t it? Now, to be fair, nothing and nobody is perfect. So there are bound to be issues that arise from time to time. But how they are handled makes all the difference in the world.
At MeloTel, we don’t just believe that excellent customer service is important, but that it is imperative. We understand that the time that our customers spend on getting issues resolved is valuable, and so we make the best possible use of our time to address them immediately. When a customer calls with a question, it doesn’t even necessarily mean that there’s a problem. So why create one?
“I once called my previous provider with a question about my bill,” recalls one of our most recent clients, “I wasn’t actually upset or anything. I understood what the total amount was supposed to be but not how they arrived at it. I was just curious to know what the various charges represented. The representative took a very defensive approach to helping me. It rubbed me the wrong way.”
We believe in providing service with a smile. Literally. Did you know that smiles can be “heard” over the phone? We enjoy speaking with our clients so it only stands to reason that our representatives would smile when having a conversation with them. The objective within each call is to solve a problem, not create one. This is also why we ensure a very short hold time.
“It’s not enough that the service was bad,” recalls our client, “But I must have waited on the line nearly twenty minutes for the representative to pick up. Perhaps, my tone wasn’t as kind as it could have been when the conversation got going. But what else can you expect when you’re forced to wait for so long? The customer service system used by the bigger companies is all wrong.”
As we mentioned in one of our blogs from earlier this week, the average hold time when contacting MeloTel is less than two minutes. We also offer a few other very expeditious ways to get your questions answered, including our “Live Chat” feature. During business hours, you can click on the icons that are on the top right corner, or the sidebar to the left on our website.
You’ll be speaking to a representative within seconds to answer any questions you have. Did you know you can type with a “smile” too? Feel free to click away and we’ll give you an example of how. At MeloTel, we never forget what it is like to be customers ourselves. This is why we strive to provide the type of service that we would want in return.
Enjoy the MeloTel brand of customer service by calling us at 1-888-MELOTEL. We’d love the opportunity to bring new life to your business through our website design, blogs, logo designs, voice ads and any other feature you may be interested in. Most of all, we’d enjoy the chance to develop a great new relationship rooted in service with a smile!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"