In our last blog, we touched upon the topic of customer satisfaction. More specifically, we took a look at the idea of always trying to outdo your self in an effort to continually meet the needs and concerns of your customer base. Being innovative is something that we, here at MeloTel, pride ourselves on.
So, as always, we do our best to step things up by offering new and creative products and services to our client base. Our Bloggers For Hire, Voice Talent Production and Business Logo Design services are just a few examples of that. At MeloTel, we consider it our duty to put the satisfaction of our customers first.
This concept is echoed on BusinessKnowledgeSource.com. The website lists a number of ways that business owners can demonstrate diligence in pleasing their client base. Of course, this takes effort. But we’re happy to say that, from first-hand experience, the efforts pay off, making it all worth it.
We know this because we’ve targeted our efforts towards a market that we know will most benefit from our products and services. BusinessKnowledgeSource.com agrees that “your marketing efforts will go to waste if you don’t target the specific type of customers you would like.”
That means that you shouldn’t necessarily spend all of your advertising dollars on expensive magazine ads and billboards. Instead, research your target market to discover where they are mostly likely to hear about your company. It’s important to go to the right audience with the right products and services to advertise.
Our main point, however, is that once you’re bringing your customers in, it’s imperative to do what it takes to keep them coming back for the long haul. In order to do this, you must be as available to them as possible. MeloTel prides itself on being quite speedy when it comes to handling our customers’ questions and concerns.
Our website’s Contact Us section, for example, lists a number of ways that you can get in touch with us for customer service. Our phone number, fax number and email address is prominently listed. Not to mention, we have a Chat Live section that allows you to connect with a customer service representative immediately online!
In fact, we’re available now! And we’d be happy to discuss making you one of our satisfied customers whenever you’re ready. We look forward to speaking with you soon!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"