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The Most Reliable & Trusted
VOIP Service Provider
in Canada
September 21, 2011

Superior Customer Service Lacking

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If it’s one thing that MeloTel is really big on, it’s providing optimum customer service. We have long heralded the concept of providing customers with an excellent experience each time they deal with our company. This is because we are aware that regardless of how great our products are, if customers do not enjoy dealing with us, the relationships will not last.

Earlier this week, on Moneyville.ca, Ellen Roseman wrote of the importance of providing excellent customer service and how the inability of many companies to do so is growing more apparent. As a member of the media, Roseman notes that she receives numerous emails on a regular basis from unhappy customers who need help dealing with various companies.

“I get results very quickly for people who get no satisfaction on their own,” reveals Roseman, “This makes me happy and angry at the same time. I’m happy to have a job where I can make a difference and receive heartfelt thank-you notes every day. But I’m angry to see companies kow-tow to the media and make ordinary people jump through hoops to be heard.”

Roseman refers to this “two-tier customer service”. This refers to companies providing a higher standard of customer service to the media, or those who threaten to go to the media. Then, of course, there is a lower standard of service for everyone else. At MeloTel, our Customer Satisfaction Guarantee ensures all of our clients that they will receive equally superior service.

And why shouldn’t that be the case for all customers? After all, how can a business run without them? Roseman reveals, however, that Consumer Reports magazine feels that “excellent customer service is on the wane”. You know how the answering service for many companies declare that “your call is very important to us”?

Well, the magazine believes that, contrary to that statement, many companies are not properly using their technologies. Wait times seem endless and staff are not properly trained to handle complaints upon first contact. This generates a lot of frustration from customers who would rather be spending their time doing more important things.

A recent survey conducted by Consumer Reports found that the top two biggest annoyances for customers is being unable to reach a human on the phone when calling for customer service and rude salespeople. Roseman notes that the largest number of complaints from Canadians are about the telecommunications industry.

Somehow, this doesn’t surprise us. She writes that emails about “unfair telecom practices far outweigh everything else.” This is why, at MeloTel, we are so enthusiastic about providing our customers with service that they cannot get anywhere else. We know that top-notch customer service is sorely missing in our industry. But we’re sure you know where you can find it!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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