On behalf of the entire MeloTel staff, we would like to welcome you to your best year yet – 2012! And how can we be so bold as to predict that this year will be the best one you’ve ever had? Well, perhaps it’s because when we last posted a blog, we went through a number of methods that could help you stick to your new year’s resolutions.
Then again, maybe it’s because we know that we will be sticking to our new year’s resolution of stepping up our game in providing the best possible products and services in the VoIP telephone industry. Actually, in 2011, MeloTel, expanded quite a bit – working towards its bid to become more than just a VoIP telephone company.
With such great things as blog writing, business logo design, voice talent production and even promotional products under our belt as services we now offer, MeloTel is becoming your one-stop shop for all things that your business needs. In 2012, we are looking to grow our reputation as a multi-faceted service provider as well as a company with top-notch customer service.
The plan, of course, is to stick to our commitments. We know how important it is to our customers that they are able to depend on us. In fact, we came across an article that was published by QMI Agency yesterday that reminded us of just how important it is to stick to the commitments that are made to customers.
According to the report, Air Miles has decided to change its policy as it relates to the redemption of points through its rewards program. QMI writes that now that 2012 is underway, Air Miles card holders will have to redeem their points within five years or they will end up losing them forever.
Not surprisingly, word of this news turned many Air Miles collectors into angry customers. Many of them took to social networking sites such as Facebook to express their frustration with the program that used to allow them to hold on to their points for as long as they liked.
Patricia Keyes was one such customer. “I have been saving Air Miles since 1998 so that we could go on a dream vacation for two,” she wrote, “It’s been a lot of hard work, shopping where I wouldn’t normally shop, places with higher prices. I even got an extra card and gave it to another family member (who) even changed stores in order to help me…Now you’re telling me that means squat.”
Rest assured that MeloTel will not be making any policy changes that will contradict its previous commitments to its customers. We would just like to remind you that our offices will be open for business bright and early beginning tomorrow – January 3rd. We welcome all of your phone calls to discuss how our services may assist your business in having its best year yet!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"