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VOIP Service Provider
in Canada
November 30, 2011

Steps To Supplying Super Support

This week, the MeloTel Blog is tackling the theme of support. With today being the last day of November, it is the final day that you can show your support for MeloTel President, John Meloche and his bid to raise money through his Movember campaign. You can donate simply by visiting his Movember profile and clicking the “Donate To Me” button underneath John’s picture.

Since MeloTel is in the business of working with business owners, we are only too aware of how important gaining support is to our clients. Of course, in any business you must give support in order to get support. It’s much like respect, that way. This is why, MeloTel considers it a top priority to provide its clients with the ultimate in customer service levels. tells us that it should be your “first priority” to serve your customers. But doing so should come with the promise that you will be there for them in future whenever they may need your assistance. Your dependability will play a big role in how strongly customers feel about your brand.

So what are some of the ways you can support your clients? offers a number of solutions. The first is to be accessible. This is why MeloTel goes to great lengths to let our clients know that we are always within reach. The contact page on our website, for example, provides numerous ways to get in touch including email, fax, phone and even our “live chat” feature.

In addition to being accessible, it’s important to mind the customer’s mood. We are well aware that not every customer who calls us may be in a great mood. After all, it is our mission to always put our clients in better moods than the ones they called us with. For example, if there is an issue with any piece of equipment or the service it provides, we make it a priority to remedy the situation expeditiously.

As well, bring expertise to the table, says The site explains that you should work to differentiate yourself from your competition by highlighting what it is you do best. MeloTel is only too excited to share our knowledge about our VoIP services, in addition to the number of other features we provide. We are always eager to address the needs of our clients and show to them that we are the best in the business!

With that being said, it is imperative that your staff is equipped. Says “Your customer-service team is your frontline in making sure customers are not just satisfied – but are genuinely happy to work with you.” The site suggests that ideal candidates for members of your staff should have a minimum of three to five years experience in your field.

As well, you’ll want to make sure you know your competition. How else can you better support your clients if you are unaware of what your competitors may be doing for them? We’ll be sure to cover a few other key points on how to provide your client base with the best possible support available in our next blog.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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