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April 12, 2018

Taking The Necessary Steps To Improve Your Call Centre

All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater to each of them!

Energizing and motivating phone agents is essential to your call centre’s success.

Consider the fact that your employees – unlike any other types of workers at any other business – spend the majority of their days on the phone. As we’ve often pointed out, it’s hard work! Taking upwards of a hundred or more calls per day, the job of a phone agent can get tiring and frustrating very easily. As a call centre manager or supervisor, it’s your job to find ways to keep your team members motivated.

“The secret behind having a highly engaged team is the level of motivation they have,” says Nikita Arora on Ameyo.com, “Managers can design different strategies for keeping up the team spirits high. Motivation schemes like rewarding, providing appreciation and introducing gamification as a regular practice can help in developing passion towards the job role and at the same time can bridge the knowledge gap.”

Being gracious and appreciative has never hurt anyone.

Who doesn’t like to be congratulated with a “job well done”? Never forget that your call centre simply cannot function without the help of your tireless phone agents. Let them know that you appreciate them. People like to feel valued and know that their contributions matter to the overall success of the businesses they work for. Never shy away from saying “thank you” when performances call for it.

“Always find ways to say thank you to the teams and individuals,” insists CallCentreHelper.com, “Also make sure you celebrate any good news, performance and customer feedback.” The site goes on to advise call centre managers and supervisors to include positive feedback in each of their mentoring sessions with their agents.

Equip your call centre staff with up-to-date technology.

You’re not still asking your call centre reps to manually dial phone numbers, are you? If so, you are in dire need of DaFeeder Preview Dialer. It is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

DaFeeder Preview Dialer has completely changed the way call centre businesses in North America manage their telemarketing, customer acquisition and political survey strategies. The service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance.

Check out the video below! It features MeloTel Founder and CEO, John Meloche, providing a slightly more than five minute introduction to DaFeeder Preview Dialer. As you’ll be able to see for yourself, its many functions will help to greatly improve productivity at your call centre business.

If you have any questions about DaFeeder Preview Dialer, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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