All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater to each of them!
Consider the fact that your employees – unlike any other types of workers at any other business – spend the majority of their days on the phone. As we’ve often pointed out, it’s hard work! Taking upwards of a hundred or more calls per day, the job of a phone agent can get tiring and frustrating very easily. As a call centre manager or supervisor, it’s your job to find ways to keep your team members motivated.
“The secret behind having a highly engaged team is the level of motivation they have,” says Nikita Arora on Ameyo.com, “Managers can design different strategies for keeping up the team spirits high. Motivation schemes like rewarding, providing appreciation and introducing gamification as a regular practice can help in developing passion towards the job role and at the same time can bridge the knowledge gap.”
Who doesn’t like to be congratulated with a “job well done”? Never forget that your call centre simply cannot function without the help of your tireless phone agents. Let them know that you appreciate them. People like to feel valued and know that their contributions matter to the overall success of the businesses they work for. Never shy away from saying “thank you” when performances call for it.
“Always find ways to say thank you to the teams and individuals,” insists CallCentreHelper.com, “Also make sure you celebrate any good news, performance and customer feedback.” The site goes on to advise call centre managers and supervisors to include positive feedback in each of their mentoring sessions with their agents.
You’re not still asking your call centre reps to manually dial phone numbers, are you? If so, you are in dire need of DaFeeder Preview Dialer. It is an easy-to-use web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.
DaFeeder Preview Dialer has completely changed the way call centre businesses in North America manage their telemarketing, customer acquisition and political survey strategies. The service delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance.
Check out the video below! It features MeloTel Founder and CEO, John Meloche, providing a slightly more than five minute introduction to DaFeeder Preview Dialer. As you’ll be able to see for yourself, its many functions will help to greatly improve productivity at your call centre business.
If you have any questions about DaFeeder Preview Dialer, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"