In our last couple of blogs, we have been discussing the concept of support and how important it is to communicate to your customer base that they can always depend on yours. MeloTel President, John Meloche knows this all too well as he participated in his first-ever Movember campaign last month. To all those who supported John by providing generous donations that will be put towards prostate cancer research, we sincerely thank you.
At MeloTel, we know how important getting support is to our clients. In our last blog, we took a look at an Inc.com article that listed a number of ways that business owners can show support to their clients. Communicating that you run a dependable business should be a top priority. So how can one do that?
One way is to be innovative! Inc.com suggests that once you are aware of what your competition is up to, you should come up with ways to better service your clients than they can. What are some ways that you can upstage your competition? Are you able to offer services that they cannot?
If you’re not doing so already, you can offer your services through your website making it that much easier for your clients to work with you. “Don’t fear the online tools,” writes Inc.com. They reminds us that a company website is often the first point of contact between customer and company. Be sure to include links to your Facebook and Twitter pages to keep your clients in constant contact.
Once that’s done, you’ll need to nurture your relationships. Be sure to keep in touch with your clients, letting them know that you haven’t forgotten them. The holidays provide the perfect time to reach out and provide well wishes. In fact, you may want to take the opportunity to provide your favourite customers with some quality promotional gifts!
Doing so will add value to your relationship. According to Inc.com, it’s important to discover the immediate concerns of your customers. If you are able to address them, you’ll keep them around for a long time. There’s nothing worse than losing a customer because you were unable to understand what it was he or she needed from you.
With that being said, Inc.com reminds us that “when in doubt, ask what your customers want”. This way, they will be able to assist you with coming up with solutions you may not have come up with on your own. Listen to your customers and help them to understand that in all circumstances, they have your support!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"