Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of delivering unbeatable customer service. We’d place these blogs in the “practice what we preach”category, considering how important it is to our team to provide the absolute best customer service in the telecommunications industry.
With the holiday shopping season currently in full swing, it can be argued that there is simply no better time of year than now to ensure your customer service game is at its best. The holiday rush creates higher call volumes for companies that provide customer service over the phone.And, naturally, brick and mortar business locations experience heavier foot traffic at this time of year.
In many cases, it will involve going over and above the call of duty. If you own a retail store that sells big ticket items, you may want to consider having members of your staff help your customers bring their purchases to their cars. This significant gesture will go a long way in earning your brand a sterling reputation with customers – customers who will be a lot more likely to come back in the new year.
For many consumers, being informative is an extremely important aspect of excellent customer service. Letting customers know where they can find what they’re looking for is great. But why not actually walk them to the part of your store where their desired items are located? It allows you to follow up with “Can I help you to locate anything else?” Such customer service leads to higher sales rates and greater customer satisfaction.
Have you posted your holiday operating hours on your website? Letting customers know that your doors are open for longer periods of time than usual is a great way to encourage heavier foot traffic. Needless to say, most people are pretty busy at this time of year. The fact that your store closes at 10 p.m. instead of the usual 8:00 p.m. will do a lot to garner you more holiday shoppers.
On RetailerTrainingServices.com, David Goodwin champions the act of making your store’s holiday hours clear. “If you have not done so already, start letting your customers know about your store hours, special offers and loyalty offers through in-store signage, newsletters, email, Facebook, Pinterest, Twitter or other social networking sites,” he advises.
Clearly, your staff is busier than ever right now.They’re taking more calls, servicing more customers and having to fulfil more orders than usual. Be sure to make your office atmosphere a festive one. Never discount the importance of keeping your employees energized. Be sure to start each work day with a motivational morning meeting. Remain open to addressing employee concerns and let everyone on your team know you have their backs.
If the MeloTel team can help your team to stay on top of its customer service throughout the holidays, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about the many features that come with our cloud-hosted Commercial Phone Services!