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December 13, 2018

Staying On Top Of Customer Service Throughout The Holidays

Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of delivering unbeatable customer service. We’d place these blogs in the “practice what we preach”category, considering how important it is to our team to provide the absolute best customer service in the telecommunications industry.

With the holiday shopping season currently in full swing, it can be argued that there is simply no better time of year than now to ensure your customer service game is at its best. The holiday rush creates higher call volumes for companies that provide customer service over the phone.And, naturally, brick and mortar business locations experience heavier foot traffic at this time of year.

What are you doing to ensure you’re providing unbeatable customer service?

In many cases, it will involve going over and above the call of duty. If you own a retail store that sells big ticket items, you may want to consider having members of your staff help your customers bring their purchases to their cars. This significant gesture will go a long way in earning your brand a sterling reputation with customers – customers who will be a lot more likely to come back in the new year.

For many consumers, being informative is an extremely important aspect of excellent customer service. Letting customers know where they can find what they’re looking for is great. But why not actually walk them to the part of your store where their desired items are located? It allows you to follow up with “Can I help you to locate anything else?” Such customer service leads to higher sales rates and greater customer satisfaction.

It’s also important to remember that small things make big differences.

Have you posted your holiday operating hours on your website? Letting customers know that your doors are open for longer periods of time than usual is a great way to encourage heavier foot traffic. Needless to say, most people are pretty busy at this time of year. The fact that your store closes at 10 p.m. instead of the usual 8:00 p.m. will do a lot to garner you more holiday shoppers.

On RetailerTrainingServices.com, David Goodwin champions the act of making your store’s holiday hours clear. “If you have not done so already, start letting your customers know about your store hours, special offers and loyalty offers through in-store signage, newsletters, email, Facebook, Pinterest, Twitter or other social networking sites,” he advises.

Be sure to treat your staff to an enjoyable holiday work experience!

Clearly, your staff is busier than ever right now.They’re taking more calls, servicing more customers and having to fulfil more orders than usual. Be sure to make your office atmosphere a festive one. Never discount the importance of keeping your employees energized. Be sure to start each work day with a motivational morning meeting. Remain open to addressing employee concerns and let everyone on your team know you have their backs.

If the MeloTel team can help your team to stay on top of its customer service throughout the holidays, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about the many features that come with our cloud-hosted Commercial Phone Services!

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

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Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

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Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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