Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of delivering unbeatable customer service. We’d place these blogs in the “practice what we preach”category, considering how important it is to our team to provide the absolute best customer service in the telecommunications industry.
With the holiday shopping season currently in full swing, it can be argued that there is simply no better time of year than now to ensure your customer service game is at its best. The holiday rush creates higher call volumes for companies that provide customer service over the phone.And, naturally, brick and mortar business locations experience heavier foot traffic at this time of year.
In many cases, it will involve going over and above the call of duty. If you own a retail store that sells big ticket items, you may want to consider having members of your staff help your customers bring their purchases to their cars. This significant gesture will go a long way in earning your brand a sterling reputation with customers – customers who will be a lot more likely to come back in the new year.
For many consumers, being informative is an extremely important aspect of excellent customer service. Letting customers know where they can find what they’re looking for is great. But why not actually walk them to the part of your store where their desired items are located? It allows you to follow up with “Can I help you to locate anything else?” Such customer service leads to higher sales rates and greater customer satisfaction.
Have you posted your holiday operating hours on your website? Letting customers know that your doors are open for longer periods of time than usual is a great way to encourage heavier foot traffic. Needless to say, most people are pretty busy at this time of year. The fact that your store closes at 10 p.m. instead of the usual 8:00 p.m. will do a lot to garner you more holiday shoppers.
On RetailerTrainingServices.com, David Goodwin champions the act of making your store’s holiday hours clear. “If you have not done so already, start letting your customers know about your store hours, special offers and loyalty offers through in-store signage, newsletters, email, Facebook, Pinterest, Twitter or other social networking sites,” he advises.
Clearly, your staff is busier than ever right now.They’re taking more calls, servicing more customers and having to fulfil more orders than usual. Be sure to make your office atmosphere a festive one. Never discount the importance of keeping your employees energized. Be sure to start each work day with a motivational morning meeting. Remain open to addressing employee concerns and let everyone on your team know you have their backs.
If the MeloTel team can help your team to stay on top of its customer service throughout the holidays, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about the many features that come with our cloud-hosted Commercial Phone Services!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"