Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they never heard of until it was recommended to them.
Recommendations and referrals, quite obviously, are big reasons why our company has been able to grow so tremendously in the nearly ten years it has existed. Knowing this, we put great emphasis on regularly strengthening our customer relationships. We do that using a very simple method. We keep in touch.
Our team can confidently state that we know each of our clients by name. Unlike a major corporation, MeloTel is able to provide each client with personalized services because our team knows their specific needs and regular requests. This is what makes keeping the lines of communication open so important. By staying in touch, we know what makes our customers tick.
“Don’t give up on your old habits of staying personally close to customers,” advises Beth Benjamin and Carly Kontra on Forbes.com, “Today, even small companies can extract insights from large quantities of customer feedback, identifying themes and topics that might otherwise stay hidden in unstructured text. It’s one thing to see satisfaction scores staying strong at nine out of 10 points. It’s quite another to discover that customers would love your stores even more if they could kick back and have a drink.”
By staying in touch and concentrating on building your customer relationships, you also give your business the opportunity to welcome new customers. Word-of-mouth promotion simply can’t be beat. When you have happy customers, they will be quick to tell their families and friends about their experiences with your brand. As Gentian Shero points out on SheroCommerce.com, it’s all about trust and establishing your credibility.
“If those two elements are balanced and people know what you do and how well you do it, you have stayed in touch throughout this time, they will contact you or refer you to their peers when in need for your services or products,” he writes, “Remember, when contacting clients keep it relevant, current, interesting and provide valuable information rather than try to sell them something every time.”
If you’re an entrepreneur who regularly works from remote locations, you may find it hard to be as accessible as you like to your customers. However, there is a way to keep your business phone with you at all times! You don’t have to remain in your office in order for your customers to access you using your business line.
With MeloTel’s cloud-hosted Commercial Phone Services, you can take advantage of Single Number Reach. With this service, you can have your business phone number forwarded to up to five different devices that will all ring at the same time when the number is called. With Single Number Reach, you’ll never miss another important call again! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"