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The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 13, 2012

Speak Up To Secure Success

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One of the coolest things about representing the MeloTel brand is that we have the opportunity to work with small business owners on a regular basis. Being a small business ourselves, we are well aware of what it is like to be driven by that independent, entrepreneurial spirit. This, however, can come with some hardships.

When working with clients, it’s important to be able to effectively communicate what you feel would be most beneficial for their companies’ needs. Keep in mind that they may not always agree with you. As Eric Karkovack writes on SpeckyBoy.com, “Some clients already know what they need. Others don’t.”

So he offers some advice to business owners who feel that they are working with clients who know what they want, but not necessarily what they need. In many cases, owners are afraid to challenge their clients for fear that they may upset them and lose their business. It’s important to remember, however, that the job you are doing for your client should have long-lasting positive effects.

As a web designer, Karkovack admits that he once felt that he was doing a disservice to his clients by willingly adhering to their often-bizarre requests. He felt an “emptiness” in his work as a result, and decided that he would do more than simply take requests. Giving advice and offering your clients the best possible service your company can provide is essential to a successful working relationship.

This is true, even if your client doesn’t realize it at first. So he insists that you “speak up” and “find your voice”. This may be nerve-wracking to some business owners, but Karkovack also offers some tips on how you can find that voice that will help your clients make the best decisions possible. This allows you to provide services that you don’t have to second-guess.

Stay In Your Comfort Zone. Be comfortable revealing the pitfalls of your client’s strategy, says Karkovack. For example, at MeloTel, we have an experienced staff of web designers. So we know that print designers don’t share the same type of expert knowledge when it comes to creating a company’s online entity. Offer up your expertise and give your clients the confidence that you know what you’re talking about.

Don’t Be Afraid to Charge for Extras. Remember, you are running a business. If your client requests services that are outside of the normal realm of what you offer, be honest about what it will cost them. Sometimes, clients change their minds and want to take a different direction. If this creates more work for you, it should create a larger charge for them. It’s only fair. Just be sure your proposal clearly outlines your fees.

In tomorrow’s blog, we will revisit Karkovack’s list of tips. But we would also like to remind our clients today that we are always eager to speak with them about the variety of services that MeloTel can offer their companies. Give us a call at 1-888-MELOTEL. We promise to be honest about what we feel will best take your company to new heights.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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