This week, the MeloTel blog has been focused on the concept of customer satisfaction. As we have mentioned in a number of previous blogs, we are happy to provide top-notch services and products to our great customers. But we know that they all don’t mean much without having unbeatable customer service to accompany them.
Adrian Thompson of SitePoint.com knows what we’re talking about. He shares our belief that you can obviously not run a business without having customers. And not having your customers satisfied means that you are simply not running your business properly. We know that our clients feel the same way about their own customers.
So, with that, we’d like to wrap up this week’s string of blogs by taking a look at some other important ways to always maintain customer satisfaction. Now, at MeloTel, we enjoy speaking to our customers. Thompson writes, however, that many owners feel that speaking to their customers is a “daunting” task.
He encourages business owners to have face-to-face interactions with their customers in an effort to get to know them better. This may not always be possible, but if it is, take the initiative to meet with your customers to let them know that you are willing to do what it takes to meet their needs.
If it’s one thing that customers hate, it’s not being listened to. This is the feeling they get when their messages are not promptly returned. At MeloTel, we offer our clients the ability to speak to a live representative either online or over the phone. The chances of them even having to leave a message are very slim.
But if we do have to return a call, we make sure that we make it a priority. Thompson writes that it is important to return messages even if the problem cannot be handled immediately. Letting your customers know that you are working on their problems is the least you can do. It will put their minds at ease and buy you some time to get the job done right.
Be friendly and approachable, says Thompson. Now, this should be a no-brainer, right? We often say that you can hear a “smile” through the phone. This is because we know it to be true. We promise that our reps are smiling when you call them. Can you hear it? Let your clients know that you are their friend and you are always willing to help them out.
Have a clearly-defined customer service policy, Thompson insists. He writes: “There’s nothing more annoying for a client than being passed from person to person, or not knowing who to turn to. Making sure they know exactly what to do at each stage of their inquiry should be of utmost importance. So make sure your customer service policy is present on your site — and anywhere else it may be useful.”
At MeloTel, we know how frustrating it can be to feel like you’re not being helped. We ensure that all of our customers have their concerns listened to so that problem-solving begins at the first point of contact. As always, we look forward to hearing from you. It’s one of the parts of the job we enjoy the most.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"