At MeloTel, we believe in solving problems. We feel that providing solutions is the ultimate way to win over customers for the long haul. This is why we listen. When our clients expressed concerns over high home phone bills, we began work on implementing our new Residential Telephone Services.
When our clients insisted that they needed more ways to drive traffic to their websites, we unveiled our Bloggers For Hire program. And when our clients made mention of their dissatisfaction with the way they have been treated by “bigger” companies, we decided to offer our Quality of Service Guarantee.
On BusinessKnowHow.com, Anne M. Obarski asks the question, “Are you doing everything you can to make sure your customers have a positive experience and leave happy?” If there is any possibility that the answer is “no”, fear not. Obarski offers up some solutions to turn things around.
Avoid Communication Pitfalls. She writes that “hearing and listening are two different things.” It’s important to pay attention. As we mentioned, we didn’t just hear our customers’ concerns, we truly listened. Coming up with ways to solve their problems became our primary goal.
The new services that we have unveiled, here at MeloTel, all came from conversations that we had with clients. We viewed them as “listening sessions” or opportunities for us to take in information that we could learn from. Having properly listened, it has helped us to put smiles on the faces of numerous clients.
Take Responsibility. It’s easy to put the blame on the marketplace or the economy. It’s easy to blame computer issues and even the traffic for not getting a job done on time. But as Obarski points out, it’s your job to take responsibility for your company. For many customers, there is nothing worse than to have their time wasted.
Making them wait around or having their deadlines missed are key ways to get them angry. Be sure that your staff is properly trained to get jobs done well, and on time. Own up to potential mishaps and do your best to resolve them as quickly as possible. The best thing you can do for your customers is to give them the confidence that they can depend on you.
Be sure to check back for tomorrow’s blog as we will round out Obarski’s list of ideas on how you can keep your customers away from being cranky. And, as always, if you have any questions, concerns or comments about how MeloTel can solve your problems, don’t hesitate to call us at 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"