In yesterday’s blog, we revisited the topic of solving problems. At MeloTel, we feel that this is our chief area of expertise. After all, if you’re not providing a solution to a problem for your customers, then how are you really helping them? Being committed to making clients happy is an attitude necessary for success.
And we’re not the only ones who believe that. On BusinessKnowHow.com, Anne M. Obarski writes of the ways that business owners can keep from making their customers cranky. Proper listening and taking responsibility are two ways to ensure that the needs of your clients are being met. But what else can you do?
Keep Aware of Employee Performance. Asks Obarski, “Do you know how your employees represent your company?” It’s important that each of your employees is able to accurately represent your brand. Proper training, of course, is a key ingredient to achieving this. Your customers should be able to form an opinion of your company based on their interactions with your staff. So they better be good ones!
Use Your Brain. Or as Obarski puts it, your “noodle”. She notes that customers generally want quick and easy answers to their questions and solutions to their problems. It’s important to not get stumped when communicating the basics. Customers relate poorly answered questions to a lack of professionalism. And this isn’t the impression you ever want to give.
Be Kind. This is a simple enough thing to do, isn’t it? One would think so. But, all too often, customers experience service that they feel is rude. Obarski insists that being kind entails never judging or humiliating customers. There’s never a need to raise your voice or be condescending.
Speak through your smile. Telemarketers are often asked to smile while they are on the phone because their customers can “hear” it. It makes a big difference to your clients when they can genuinely see and hear your kindness. It also reflects a positive presentation of your company. Being kind counts for a lot.
Stay Up To Date. Making good first impressions incorporates being up with the times. Especially in today’s digital age, you don’t want to appear outdated. Obarski writes that your first impression can be based on “advertising, a physical building, a website, a company’s inventory, and even the look and dress of the employees.”
She writes: “Right or wrong people make assumptions. If businesses aren’t current on their website, why would I think they are current on how they run the business or the newest products that they could be carrying?” At MeloTel, we do all we can to stay on top of our game. Give us a call at 1-888-MELOTEL and give us a chance to show you how!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"