There are a number of business owners out there who discourage social interactions between their employees. They view socializing as something that diminishes productivity. A “strictly business” approach in the workplace is the idea that some executives feel is the key to their companies’ successes.
The MeloTel team definitely does not agree with this approach at all. One visit to our office will quickly inform any visitor that we’re quite the social bunch. Our employees interact with each other both inside and outside of the office and consider each other friends. We much prefer it that way. The most obvious reason, we would think, is that it makes each work day a lot more enjoyable!
Our experience has proven that it’s actually quite the opposite. When employees have genuine likes for each other, it encourages teamwork. This is something that fosters productivity instead of hindering it. Our team members genuinely want to see each other succeed. Whenever helping hands are needed, they are readily offered in our office. We highly recommend that you work to make social interactions a part of your company culture.
One way to do that is to conduct morning meetings. Our Founder and CEO, John Meloche, has long been a proponent for the morning meeting. He considers it the ideal way to begin each work day. A long-time call centre manager, John knows that offering words of motivation first thing in the morning is a key ingredient to having a productive day.
“Business meetings are the perfect environment for encouraging teamwork, be it among staff or between client and account manager,” says Lynda Moultry Belcher on Chron.com, “It provides a forum with which to set team goals and brainstorm ways to meet them, considering input from everyone in the meeting, versus just one person.”
In fact, they should incorporate “pick me ups” such as jokes and stories about the weekend. Of course, it’s also wise to encourage employees to share helpful tidbits that will assist other team members with their jobs. A light-hearted beginning to each day is bound to boost overall employee morale, as well. And it should go without saying that happy employees do the best work. Not to mention, it also makes it easier for them to make customers happy!
At MeloTel, we strongly believe that interacting with your employees is a hugely important way to improve their performances. Never underestimate the power of feedback. Providing both positive reinforcements and constructive criticism is integral to keeping your staff members productive.
If you operate or manage a call centre, this great service will enable you to both listen to calls live and whisper information to your reps while they are on those calls. For information about Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"