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November 21, 2017

How Being Smaller Can Make A Big Difference

The majority of consumers tend to sign up for services that are provided by big name providers. And, to be perfectly honest, it’s hard to blame them. Most of us are wowed by elaborate advertising that comes by way of television commercials, radio spots, internet banners, public transit ads and billboards. The idea, we suppose, is that if a company is willing to pour that much into their advertising, they must be pretty reputable.

After all, image is everything, right? A company with a big advertising budget must be successful. At least, this is the thought process of most North Americans. And, like we said, we get it. The truth, however, is that the level of customer service provided by big name corporations doesn’t always add up to the images they portray in their marketing. And, in fact, because of their sheer size, their customer service simply can’t compete.

Smaller is sometimes bigger.

What do we mean by that? Well, as a smaller company, MeloTel takes advantage of the fact that we’re bound to have a smaller customer base than our more widely-known competitors. Because we work with less people, we’re able to do more for each one of them. Let’s start with the basics – calling people by name. We know each and every one of our customers on personal levels bigger companies can only dream of.

It has often been said that the sweetest sound to a person’s ears is his/her name. We take that to heart, here at MeloTel, knowing that growing customer relationships is at the forefront of our business model. Calling our customers by name helps for us to develop stronger relationships than those other companies who need to ask for their callers names every time they get on the phone.

A quick pick up makes a big difference.

“I can get you guys right away,” one of our clients gleefully exclaimed earlier this week, “With the other guys, you gotta press a thousand buttons and then when you finally get someone on the line, they ask you the same things you already punched in. Every time I call, it’s a different person I’m speaking to. You never really get any personalized service. You’re just a number to them. With MeloTel, you actually feel like you’re cared about.”

We’re so pleased that our clients both notice and enjoy the difference between calling us and calling them. With MeloTel, you can get someone on the line within seconds of dialing our number. As well, we also allow customers to speak with whoever they choose. Many, as you can imagine, call us up to speak to our Founder and CEO, John Meloche directly. And he’s only too happy to provide our brand of excellent customer service himself!

We would love for you to experience the MeloTel difference.

If you’re a North American business owner, we promise you that we can provide you with all of your business needs. From our cloud-hosted Commercial Phone Services to our Website Maintenance Services to our blogging services and more…we’re a one-stop shop! Please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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