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May 2, 2018

Slack Has Revolutionized How Our Team Members Communicate


Communication is key. It’s often heralded as the most important element of any relationship. Certainly, when it comes to business relationships, this is completely true. At MeloTel, our entire company is based on helping people to communicate with each other. So, it only makes sense for the members of the MeloTel team to be good communicators.

Thankfully, we make use of an awesome app that helps us to communicate with each other every day – inside and outside of the office. Perhaps, you’ve heard of it. It’s known as Slack.

Are you using Slack?

Ironically, the name Slack doesn’t quite describe just how awesome this app is. If you ask us, it’s more “slick” than anything. It functions as an instant messenger that allows users to send and receive messages that are received in real-time. It’s not unlike the group chats that are enabled group chats on other messaging apps. However, the difference with Slack is that it was designed primarily for business use.

For example, with Slack, the MeloTel team is able to organize conversations into different topics. Referred to as “channels”, there are different chats that can be set up to help all of our team members streamline their ideas in each conversation. The channels appear as hashtags (nice and modern, right?) that are essentially headings that inform users about what the conversations are all about.

One of our hashtags is #blog.

So, quite obviously, any time any of our team members wishes to share his/her blog ideas with the rest of the team, this is the channel that is used for that conversation. Of course, Slack also allows for direct messaging so that any two employees can have private conversations with each other.

On, Clayton Dean explains how Slack has helped businesses to waste less time and significantly improve productivity. “Based on Slack’s own surveys of its users, the San Francisco-based startup boasts 25 fewer meetings, 32 percent more productivity, and almost 50 percent fewer emails within offices communicating via Slack,” he informs.

Slack promotes team building.

One of the things we like best about Slack, here at MeloTel, is that it allows us to easily hold group conversations without holding traditional meetings. This is important because we do have employees who don’t work at the location of our headquarters. These team members are just as easily made a part of our group chats as the ones who sit directly beside each other each day.

Dean highlights the fact that Slack is known to encourage brainstorming and the sharing of various ideas amongst co-workers in a much more effective way than email. “Slack opens up the channels of communication that email keeps closed,” he writes, “One central benefit of this is the greater opportunity for creative collaboration, even across divisions and project designations.”

If you’re not yet using Slack to help your employees communicate with each other, we’d highly recommend that you start today! For information about to get started on Slack, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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