In our last blog, we highlighted the importance of maintaining great modes of communication with your clients. To reiterate, good communication is a major part of any successful relationship. So, as a business owner, it’s important to keep in touch. That also means that you need to be accessible. One of biggest reasons that customers become dissatisfied with certain companies is that they are hard to reach.
“I don’t know how many times I had to call these people,” commented one of our newest clients when referencing a previous provider, “I would leave messages, sometimes with a live person, sometimes on a machine. I’d get told I’d be called within an hour, sometimes 24 hours. It was very frustrating. And sometimes I think my questions had simple answers. It was too hard to communicate with them and get good service so I left.”
One of the ways that MeloTel can help your company to avoid this situation is to get you all set up with our Single Number Reach feature! Our clients truly love this service. It has often been heralded as a “favourite” among the many telephone services that we offer. It’s the perfect feature for business owners on-the-go. And it definitely helps for them to avoid putting their customers through the situation outlined by our new client.
Single Number Reach is a Virtual Phone Number service that allows you to forward one local phone number to up to five other phone numbers of your choice! At only $25.99/month + HST, this feature will improve your ability to be accessible by leaps and bounds. You will never miss another important phone call again! The days of being strapped to your office chair to conduct business will be over. And, by the way, Single Number Reach comes with a number of other great features.
Unlimited calls to your single number. With this feature, you’re not going to have to worry about using daytime minutes the way you would with your traditional cell phone bill. Single Number Reach is all about providing you with the ease you need to conduct business at any time of the day. It includes one local phone number as well. This will give you the opportunity to establish yourself with a new reach-me-any-time contact!
Ring at up to five numbers simultaneously anywhere in North America. The possibilities for where you can be reached are endless. You can forward your local number to your office phone, cell phone, home phone or even a phone number that you may be using in a hotel while you’re on a trip! Single Number Reach makes it easy for you to not have to worry about where you are or even informing anyone of your travels. You’ll never be out of touch!
Voicemail sent to your Email as a WAV file. This is another one of our unique features that is heralded as a “favourite”. Just because you’ll be able to get a ring on your phone no matter where you are, it doesn’t mean that you might not be too busy to answer it. This incredible service allows you to get voicemails in your email inbox so that you may check them using any device. This will help you to quicker return your phone calls.
Caller ID. You want to know who’s calling you, right? With Caller ID – yet another bonus to using the Single Number Reach feature – you’ll be able to screen your calls so that you’re only taking the time to address the most important ones. For more information about Single Number Reach, please don’t hesitate to call MeloTel at 1-888-MELOTEL. We look forward to you getting in touch so that we can help you to stay in touch more often!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"