At MeloTel, we’ve always placed a lot of emphasis on customer engagement. It’s more than just providing customer service. It’s important for us to get involved with our customers. To be more specific, our team takes an active role in helping our clients succeed. When they entrust MeloTel as their service provider, we feel an obligation to ensure that our services help them and their employees to perform at their best.
As an example, our Founder and CEO, John Meloche has often visited clients personally – even when their locations are hours away! By doing so, he is able to provide hands-on service that guarantees results. Not to mention, the in-person visits also help to grow the relationships MeloTel has with all of its supporters. As you may have noticed from yesterday’s blog, our team is taking things a step further with trying to get our customers more involved.
In our announcement, we revealed a new monthly contest that will put some extra cash in the pockets of some lucky clients. All we ask for, as a means of an entry into the contest, is for you to share your tips and suggestions to be included in one of our upcoming weekly newsletters. In our “Tips & Tricks” newsletter, we will be offering special insight about how to best use MeloTel’s services.
Those tips will come from you! That way, our newsletter will both spread valuable information and highlight your business. To submit your suggestions, thereby entering you into our contest for a monthly cash prize, all you need to do is fill out a few boxes on our new Client Tips, Tricks & Story Submission form. The entire process will only take you about a minute.
While you’re at it, there is one more form we invite you to fill out. Our Client Spotlight Request Form asks you for a few more details about your business. By filling out the boxes provided with some useful information, you will enable us to compose a “Client Spotlight” newsletter that focuses on your company and its relationship with MeloTel.
This form will only take you a few minutes to complete. Included in the information we’re looking for is a little history about your organization, your story about switching to MeloTel and your take on how MeloTel helped to change your business.
Highlighting your brand in one of our future newsletters is just another way that MeloTel is working to build our customer relationships. We don’t just enjoy interacting with you but we take pride in being able to help your business grow its reach and achieve greater success. If there’s anything further we can do to improve our relationship and help your business grow, please don’t hesitate to let us know!
As always, feel free to give us a call at 1-888-MELOTEL or use the Live Chat feature on our website. And don’t forget to fill out those forms! We look forward to shining the spotlight on your brand.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"