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The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 27, 2012

Securing Your Satisfaction

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There we are! Right on the first page of Google. You’ll find MeloTel if you type in “VoIP Service Toronto” and just scroll down a little bit. We must say that we are very proud of this as it helps to solidify our mission to become Canada’s choice company for VoIP telephone services. At MeloTel, we strive to provide customers with the ultimate experience – that includes top-notch products and services along with unbeatable customer service.

What makes a company top-notch to you? This is a question we sometimes ask our clients because we are continually striving to improve upon our service regimen – and it’s one that we are already quite proud of. We know that there is always room for improvement, however, so it’s important to us that we are able to learn from our client base. Here are some of the answers that we have received:

“I need a company to listen,” responded one of our clients, who we will call “Bill”, “Sometimes when I have a complaint, I feel like I’m simply being answered with protocol. Like if I’m overcharged for something, they may give me a discount on something else. But that isn’t what I asked for. I’d like the situation itself to be resolved. Don’t try to bring something else into the equation like that’s going to take care of it.”

Bill was referring to a furniture store that sent him the wrong furniture and charged him for it. After having the furniture exchanged, the store owner offered him significant discounts on other items as a first-measure solution to “refunding” the money. Needless to say, Bill was not pleased. At MeloTel, our Quality of Service Guarantee ensures all of our clients that a full refund will be received if they are unhappy with any of our services.

“I want to be able to depend on the products or services they offer,” said another of our clients, who we will call “Shela”. “When goods are advertised a certain way, the company should be able to stand behind them. There’s nothing worse than ordering something that is of poor quality when it was advertised as something spectacular. It really causes people to be skeptical about companies and the way they promote themselves.”

Shela mentioned to us that she ordered an appliance online. When it arrived – late, by the way – it did not function as it was advertised and, in fact, became unusable within a month. Clearly, Shela will not be ordering from this company again. At MeloTel, we stand behind each and every one of our products. We are firmly confident in the high quality of everything that we offer.

Of course, if for some reason our products don’t work to the satisfaction of our clients, they will quickly be replaced or refunded. We know that it is important for our clients to trust us. We remember that we too are customers and only want the type of treatment that we would give to others. If, at any time, you have any questions or concerns, or would like to share with us ways in which we can better serve you, please do not hesitate to call us at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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