Earlier this week, MeloTel introduced a brand new idea that we look forward to launching in the near future. “MeloPhone” is our new iPhone app that we trust will help business owners and call centre managers conveniently monitor their sales staff to improve quality and productivity at their businesses.
One reason that we came up with MeloPhone is because we’re always thinking of ways to be innovative around here. We enjoy coming up with ideas that are new and exciting. But we really get a kick out of making our customers excited about the ideas we come up with. Of course, at the end of the day, it’s all about our customers.
Naturally, we are all customers ourselves. So we know that there is nothing more important to us than receiving excellent customer service and reliable products no matter where we spend our money. The thing is, we like to go over and beyond the call of duty, here at MeloTel.
Therefore, we make sure to always listen to the needs and concerns of our customers, so that we can come up with solutions that make them happy. On BusinessKnowledgeSource.com, the point is made that “without the customer, there is no business.” So meeting their needs is paramount.
The website goes on to say that the first way to do this is to simply get to know your customers. One way to do that is to be observant. Really take notice of what products and services please them. In fact, one of the reasons we began our Bloggers For Hire service is because of the repeated positive feedback we received about our very own blog! Thank you, by the way.
It’s important to take customer feedback into serious consideration. BusinessKnowledgeSource.com reminds us that you can solicit feedback in a number of ways including questionnaires and surveys. Find out how your clients heard of your website or company and see how satisfied they are with what you provide. This will help you to improve your ability to meet their needs.
“Market relationships,” the website goes on to say, “It’s more profitable for companies to retain current customers then to market to new ones. That why a large portion of your marketing campaign should be focused on making sure your current customers are satisfied with your services.”
We’ll continue to discuss this topic in our final blog of the week.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"