After our service interruption last week, MeloTel immediately took to its social media profiles to make sure that our customers were kept in the know. It’s important to us to have our clients made fully aware that we are committed to bringing them the best possible products and services. So any time there is an interruption in these services, we make it a priority to resolve the issue as quickly as possible.
However, if clients are unaware of what the problem is or that a resolution is being worked on, they will have every reason to become upset. This is why we feel that social networking sites such as Facebook and Twitter are so important these days. They help for business owners to keep in constant contact with their client bases.
As alluded to at the end of our last blog, PeopleNexus.com writes that “conversation is important”. The key to business success often lies in responding to customer feedback. Speaking personally to your customers will give them the understanding that you have a genuine interest in their needs and concerns. So building a good social relationship is a main ingredient to success these days.
The website notes that you should regularly respond promptly to any communications from your followers on Twitter. Whenever questions get asked, be sure to answer them. Don’t forget to express gratitude to anyone who mentions you, as well. Social media provides your business with a personality, so you obviously want it to be likeable.
Social media allows you to stay connected with a large following in a short amount of time. Imagine if we had to place a phone call to each and every one of our clients to inform them of the service interruption last week! Not only would it take forever to do, but it would slow down our ability to resolve the issue. As important as it is to us to keep our customers informed, the phone wouldn’t have been very useful to us in this situation.
Of course, we also provided updates through a blog on our website. And naturally, we used Facebook and Twitter to communicate that the information was available there. As PeopleNexus.com points out, social media profiles help for your company to get maximum exposure. They help to build contacts and increase the number of people who may become your customers.
The website provides a helpful hint on how to maximize the number of people who see your tweets. “Use hash tags that relate to your example,” it informs, “If you’re discussing weight loss tips, you may want to use tags such as #diet or #weightloss. This helps your posts show up in searches and lists, while also letting the people who are not following you see what you are up to.”
MeloTel would like to thank all of its customers who like us on Facebook and follow us on Twitter. We appreciate you helping us to make it easier to help you!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"