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Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover it.
MeloTel has long championed the use of DaFeeder in call centres. The revolutionary service allows even the most inexperienced computer users to manage campaign dialling and dispositions. It has reinvented how web-based technology can help small and medium-sized businesses manage their telemarketing, customer acquisition and political survey strategies.
DaFeeder delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Let’s take a look at just a few.
The “Auto-Dial Plugin” feature lets companies give their agents the ability to enable a lead to be called without the need to click the call button. You can also “Add a Lead History” note anytime a lead is manually added. This aids in logging the lifeline of a lead. “Expanded Callbacks Preview in Calendar” lets you see the first three callbacks that are due for any day in your calendar before you need to click the “More” button.
The “Filter Callbacks in Calendar” feature lets managers filter results between their own callbacks or agent callbacks in the calendar. There is also a “Do Not Call List” page. With it, you can see the date when a DNC record was added. The “Campaigns Details” feature makes it so that when you’re viewing the campaigns list, you can see how many agents and which agents are assigned to campaigns with a simple mouse-over.
Do your phone agents call the various regions of the continent on a daily basis? If so, they’re well aware of the various time zones we have, here in North America. If you operate your business on the east coast of Canada, for example, you have to be careful not to contact west coast-based businesses too early in the morning. They are three hours behind you!
With DaFeeder, you can upload a campaign comprised of Western Canada businesses and schedule your staff to begin using that campaign later in the day. DaFeeder provides your company with structure. Your phone agents can be assured that they will be calling the right prospects at the right times.
Your phone agents shouldn’t be using paper and pens to write down phone numbers. DaFeeder stores all necessary client information in its cloud-based filing cabinet. Even better is the fact that it schedules both private and public callbacks for you. A private callback is one an agent sets so that he/she can be alerted to make the follow-up call personally. A public callback is one that is set for any member of your staff to make when the time is right.
For more information about MeloTel’s Telemarketing Systems, check out this “DaFeeder 17 minute(ish) Overview” video we published on YouTube. And, as always, please don’t hesitate to call us at 1-888-MELOTEL or email firstname.lastname@example.org.