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November 22, 2017

Revisiting A Call Centre Must-Have: DaFeeder Preview Dialer

MeloTel has long heralded the wonders of DaFeeder Preview Dialer – a practical must-have for all call centres. It is a web-based telemarketing software that doubles as an automatic dialer and an online filing system for your call centre representatives. The feature allows call centre managers to load in campaigns of their choice so that they can adequately determine which leads are called and at what time. Campaigns can be based on industry, location in the country or whatever else a call centre manager sees fit!

Last month, MeloTel’s Founder and CEO, John Meloche launched a video on YouTube entitled “DaFeeder 5 Minute(ish) Intro”. It brought to light some of the finer points about this fascinating service. In today’s blog, we’d like to revisit some of the highlights that John points out in the video.

You can watch the video for yourself below!

Campaigns

As mentioned earlier, DaFeeder Preview Dialer allows you to create campaigns of your choosing. Phone agents are able to select campaigns to begin calling and update each lead with new information after each call is complete.
This is known to boost sales for companies all across North America because the campaigns help to direct phone agents to leads who are most likely to be available at particular times of the day. Given that there are several time zones to consider, the ability to specify times for campaigns to be launched is vital to a call centre company’s success.

Click 2 Call

As mentioned earlier, DaFeeder Preview Dialer functions as an auto-dialer. The “Click 2 Call” button provides reps with a one-touch solution to manual dialing. This saves a great deal of time. When added up over the course of days, weeks and months, the time saved not having to manually dial phone numbers results in significantly increased productivity and much healthier bottom lines.

“DaFeeder is intended to be a very fast cold calling platform that allows you to make quick, efficient phone calls,” explains John in the video, “For some companies, their employees are required to dial various phone numbers manually. It may not sound like a big deal, but dialing time, when added up over the course of days and weeks can be astronomical.”

Scripts

Each campaign can come with its own unique script, determined by your company. With DaFeeder Preview Dialer, phone agents can easily access those scripts so that they can be guided on each of their calls.

Lead History

This shows reps what has transpired during previous calls with the leads that appear on their screens. With this growing source of information about each lead, every call is made easier for the next rep who dials it.

Dispositions

There is a list of options that phone agents can choose from to declare what happened on each of their calls. The options include Gatekeeper (someone other than the business owner), No Answer (the phone rang without anyone picking up the line), Voicemail (left message), Voicemail (no message) and Other if the above mentioned options don’t apply.

DaFeeder Preview Dialer has completely changed the ways in which call centre companies conduct business. It includes a rich set of features that have proven to enhance effectiveness, drive sales, improve customer satisfaction and provide insight into performance.

For more information about DaFeeder Preview Dialer, please don’t hesitate to give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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