As MeloTel clients are well aware, we offer a monthly opportunity for them to win $100.00 cash simply for filling out our Customer Satisfaction Survey. The survey only takes a couple of minutes to fill out, but the information that it provides our company is worth a lifetime. This is because, at MeloTel, we are steadfastly committed to providing the absolute best customer service in our industry.
The feedback provided to us by our clients, through these surveys, has easily been our best resource when it comes to implementing appropriate changes to our customer service regimen. And while we continue to offer one lucky client the chance to win $100.00 cash each and every month, we still can’t thank our customers enough for providing us with their very useful feedback. You can look at the results from the first half of 2015 in detail HERE.
Now that we’re sitting in the second half of 2015, we’re happy to provide the results of our Customer Satisfaction Survey for the first half of the year. The results are based on fully-completed surveys by MeloTel clients who had some sort of support-related engagement with a member of our technical staff. As you know, each completed survey represented an entry into our monthly draw for the $100.00 cash prize.
We’re thrilled to announce that the results from the Customer Satisfaction Survey were overwhelmingly positive overall. We should note that the vast majority of technical support tickets were handled over the phone, strengthening our position that the telephone remains today’s top communication source between clients and companies. That said, here are some of the most telling findings from our survey.
85.7% of issues were resolved at the first point of contact. At MeloTel, we consider it extremely important to provide top-notch service in an expeditious manner. We know how important it is to our clients to have their problems resolved quickly. Specifically, 54 out of 63 respondents reported that their issues were resolved within their first calls. And while this is a favourable result, we’re determined to better it in the second half of 2015.
98.4% of respondents would trust their tech support technician to handle a future issue. Thankfully, MeloTel has been successful in securing the trust of its clients. 62 out of 63 respondents reported that they would be happy speaking to the same technical support technician if they needed to call back with other issues. We’re happy to know that we have built our reputation of being a trusted brand.
82.5% of respondents feel that MeloTel’s technical support services are of much higher quality than those received from other companies. In many cases, being able to outdo your competition is the clearest sign that your business is successful. In order to truly be able to claim that we provide the best customer service in our industry, it’s important that our clients feel that that is the case. Although we have work to do, our survey shows we are going in the right direction.
92% of respondents would recommend MeloTel to a colleague or another organization. We’ve often said that there is no better type of promotion for a business than word-of-mouth promotion. And receiving referrals from our clients is one of the greatest types of compliments that we could ever receive. We’d like to take this opportunity to thank all of our great clients who have filled out our Customer Satisfaction Survey and congratulate those who won $100.00!
Be sure to fill our survey out this month in order to be eligible to win August’s cash prize. And, of course, to speak to a member of our technical support staff, call 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"