Last week, our blogs focused on ways that business owners can take their businesses to new heights in 2012. Of course, MeloTel began the year declaring our renewed commitment to satisfying our customers at any cost. In previous years, we stuck to our guns to hold true to our satisfaction guarantee. And in 2012, we plan on working even harder to uphold it.
With that, we’d love to fill you in on the various elements that make up MeloTel’s undying commitment to customer satisfaction. We feel that by sticking to these very important values, we will be able to not only help grow our own business, but help yours to become even more successful in the process. And speaking of values…
Value. This is at the top of the list when it comes to MeloTel’s commitments. We know that customers expect optimum service for their hard-earned money. Over the past year, our incredible pricing on our VoIP services have helped our clients save hundreds of dollars on a monthly basis.
Pricing. One of the benefits of working with a smaller company such as ours, is that you are able to avoid the unnecessary expenses that are often tacked on to phone bills sent out by the bigger brands. With VoIP phone packages that include extra extensions, long distance plans and readily available support, we know that our prices for services can’t be beat!
Support. This is an incredibly important part of the MeloTel brand. Firstly, we have implemented a system that provides our clients with numerous ways of contacting us for support. In addition to phone, fax and email, our website also allows for clients with concerns to chat with a live representative or set up an online ticket.
Speed. We are also proud of the super-quick resolution times that we have upheld over the past few years. At MeloTel, the objective is to tend to every concern in the quickest amount of time possible. We know that getting top-notch service is important to you. And if there’s a problem that needs attention, we make it a top priority.
Service. Many people complain that their cell phones often cutting out on them during phone calls. This causes great amount of aggravation knowing that they are paying their cell phone companies good money for poor service. At MeloTel, we’re happy to say that our down time is so minimal, it rarely ever occurs.
And although no VoIP service is perfect, our average “up time” is just a couple of decimal points below 100%. It’s important for your business to be constantly connected. This is why we invest in only the best equipment. Not to mention, our software is highly reliable and always a treat to introduce to our customers. It makes it easy for us to stand by everything that we offer.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"