Is it too late to still wish you a Happy New Year? Yes, we’re already a week into 2013, but there’s still plenty of time for you to get a fresh start on things. Here at MeloTel, we’re beginning our new year off by renewing our commitment to our customers. And no, we’re not simply doling out our standard mission statement in a new way. We too, believe in making fresh starts.
This is not to say that we didn’t have an incredible 2012. With the introduction of several new services and an increase in our nationwide customer base, last year was quite the successful one for us. But like any successful business owner, we believe that we can top ourselves. And we also know that being able to do so will have everything to do with how we make our customers feel.
We’ve known this for quite some time, but the point was driven home over the holidays when a friend of MeloTel’s decided to discuss her shopping woes with us at a Christmas party. She couldn’t help but mention how upset she was when she walked into one particular store – previously one of her favourites – and received the type of service that convinced her that she should never come back.
Apparently, she had ordered an item the week previous and had come in to the store to get it after receiving a call that it was available for pick up. When she arrived, the store was understandably busy. She asked at least three different employees about her item. All of them replied that they would be with her shortly. None of them returned.
Having to complain to a manager about her long wait and lack of assistance, she was finally told that she could retrieve her purchase – the next day. It seems there was some sort of mistake and that her item was not yet in store. Because Christmas was around the corner and the item was a gift, she felt that she had no choice but to come back. She made it clear, however, that it would be her last time.
There are many lessons that can be learned from our friend’s story. And they have helped to shape the renewed commitment that MeloTel is making to its customers. 1) Give the proper attention to each and every one of your customers. There is no one customer more important than the next. They all deserve top-notch customer service each and every time they do business with you.
2) Stand behind your commitments. If you promise to deliver, be sure not to break that promise. It should go without saying that a poor experience will become a story told more often than the good experience. The last thing you want is bad word-of-mouth. Just as importantly, you want to give your customers the confidence that they will always be able to trust you.
3) Own up to your mistakes. Of course, no one is perfect. If a mistake has been made, it’s up to you to go out of your way to remedy it. Make your clients know that you are willing to do what it takes to regain their business. 4) Be grateful. Never lose sight of the fact that without your customers, you have no business to run. With that, we hope that we can help you all have your happiest new year yet!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"