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August 1, 2012

Putting A Stop To Telemarketing Scams

It’s “Stop The Scammers Week” here, at MeloTel! And as you can likely tell from our last blog, we’re pretty serious about the upholding of integrity in the business world. We do all we can, at MeloTel, to operate in the most forthright and honest possible way with each and every one of our customers. So we expect nothing less from other companies, when we operate as their consumers.

In our last blog, we detailed a recent call that was received from a company calling itself “Global Asset Service”. Since the company was calling a number on the National Do Not Call List, they already set off alarm bells even before trying to pry for our president, John Meloche’s personal credit card information.

Good thing that John is an expert in the field of telecommunications. After some careful probing, he immediately filed a complaint with the CRTC. But you don’t have to be an expert to know your rights. If you do not wish to receive calls from telemarketers at your personal phone line, you don’t have to. You too, can get on the National Do Not Call List.

There are a number of rules that telemarketing firms must follow with respect to numbers on this list. The first is the most obvious. Simply put, if you have been on the list for more than 31 days, telemarketers may not call you unless you have given them prior express consent to be called.

The list, also known as the National DNCL, cannot be sold, rented, leased, published or disclosed to any person outside of the telemarketing company except for those who provide services that enable the telemarketers to comply with the list. The bottom line is once you are on the list, your number is not to be called or shared.

For those of you who are not on the National DNCL, it is still important to know your rights. On their website, the CRTC does list a number of Telemarketing Rules, as well. Knowing these rules will help you to determine if you are within your rights to make a complaint. For example, telemarketers may only make calls between specific hours – between 9am and 9:30pm on weekdays and between 10am and 6pm on weekends.

As well, the telemarketing call must display either the originating calling number or an alternate number where the call originator can be reached. The only exception is when the number display is unavailable due to a technical problem. There are also rules that must be applied to numbers that are given out to consumers to call back.

We will detail those in our next blog. Needless to say, we believe strongly, here at MeloTel, that people do not deserve to be scammed. If we can do anything at all to prevent scam artists from succeeding, we will. Here’s hoping our “Stop The Scammers Week” blogs will help to do just that!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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