Customer service never has been – and never will be – unimportant. Arguably, the service that your company provides its customers is more important than the products that you offer them. Customers need to feel that they can count on the companies that they do business with. This is especially true for service providers. And it’s the main reason that MeloTel focuses so strongly on being a “people’s company”.
People want to be cared for. And we certainly go to great lengths to show the people who have chosen MeloTel as their service provider that we care. To us, caring about our customers is not only the right way to do business – but it’s the only way to do business. And why do we feel this way? Well, perhaps it’s because we never forget that we are also customers. And we’ve had our fair share of bad experiences.
“They would drive me crazy,” commented one of our colleagues earlier this week, “When I was with (my previous telecom provider), I would spend what felt like hours on the phone trying to get a simple question answered. I kid you not, it once took two hours and eight different representatives to get the assistance I needed. By the end of it all, they ended up having to credit my account big time. And that wasn’t enough to keep me.”
People want to be respected. Is that really too much to ask? Quite often, we hear from our clients that they felt “disrespected” by their previous providers. Perhaps, it’s a bit harsh to classify bigger companies as uncaring. After all, they do have a huge customer base to deal with. They can’t be expected to provide top-notch service all of the time, right? Not so, say our clients.
“That’s ridiculous,” one of our customers responded when asked this tongue-in-cheek question, “If anything, their service should be a cut above knowing how many people that they’ll have to deal with. Maybe that’s the problem though. These companies are just too big for their own good. They hire pretty much anyone in need of a job instead of getting specialists.”
People want specialized service. This is where MeloTel truly benefits as a top-notch service provider. Our relatively smaller staff is comprised of industry professionals, not random job hunters. To be honest, we’re quite proud of the fact that we employ individuals who specialize in areas of computer programming, administration, graphic design, blog writing, bookkeeping and of course, telecommunications service and equipment.
Most of all though, we’re proud of the fact that the tie that binds each member of the MeloTel Team is the fact that they put their customers first. Again, remembering that they are customers too, each member of our staff works to make our clients feel appreciated and respected. Naturally, we appreciate their business. They deserve our respect.
We’d love it for you to make MeloTel your telecom service provider. You may already be aware that we offer a lot more than just VoIP telephone services. Consider MeloTel your one-stop shop for all things needed for your business. And most importantly, consider MeloTel your “people’s company”. And when you become one of our people, it’s our job to make sure that you feel important. All the time.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"