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The Most Reliable & Trusted
VOIP Service Provider
in Canada
November 20, 2018

Preparing Our Team And Our Clients For A Wonderful Holiday Season

On behalf of the entire MeloTel team, we’d like to take this opportunity to offer all of our friends, family members, colleagues and clients a very joyous holiday season! You may be thinking that it’s a bit early to start offering holiday well wishes, but that’s not the way we see it. If you know anything about the MeloTel team, you know that we love the holidays. And we always enjoy celebrating them together.

This year, the celebrations will be the largest they’ve ever been as we intend on acknowledging MeloTel’s 10th anniversary at our MeloTel Christmas Party in one month’s time. We’d like to take this opportunity to also thank each and every one of you who has supported MeloTel since its inception in January of 2009. In fact, on January 4th, 2019, MeloTel will have officially been operating for a full decade!

Please make note of our holiday hours.

As usual, we like to provide them to our clients well in advance. MeloTel will be open for business right up until Friday, December 21st when we will close one hour early at 4:00 p.m. EST to prepare for the MeloTel Christmas party. We will remain closed for the holidays.

Our office will open back on Thursday, December 27th between our normal business hours of 8:30 a.m. and 6:00 p.m. EST. We will also be open on Friday, December 28th between our normal Friday hours of 8:30 a.m. and 5:00 p.m. EST. We will then close our office again to observe the New Year celebrations and re-open for our first day of operations in 2019 on January 2nd. Our office hours will go back to normal at that point moving forward.

Please note that MeloTel will always offer 24/7/365 support.

As always, the MeloTel team strives to provide the absolute best customer service in the telecommunications industry. And that includes providing that incomparable customer service all throughout the holidays! As mentioned, we will be out of the office during a portion of December, but we will continue to offer round-the-clock Urgent Network Operations Support & Monitoring to ensure our services are always stable and available.

That means that in the event of an emergency or if your business requires immediate support, we will make ourselves available as quickly as possible. You can report issues 24 hours a day by calling 1-888-MELOTEL and selecting option 3. Simply leave us a message in our monitored voicemail box and we will return it as soon as we’re able to.

Putting customers first is just the MeloTel way.

Our customer-centric approach to doing business is what we feel has helped us to enjoy ten successful years. We very much look forward to the next decade and anticipate growing our brand by welcoming many new clients into the fold. Of course, the official start of the holidays is still a month away, so please don’t hesitate to contact us for any of your business needs including getting hooked up with our cloud-hosted Commercial Phone Services!

Simply give us a call by dialing 1-888-MELOTEL. You may also use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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