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April 13, 2017

How Can Playoff Season Boost Production At Your Call Centre?

It’s a very exciting time in the City of Toronto – for sports fans, anyway. With the beginning of the Toronto Blue Jays regular season last week and the start of the postseason for both the Raptors AND the Maple Leafs (yes, the Leafs are in the playoffs!), the city is abuzz with energy. Undoubtedly, the Air Canada Centre – which is home to both the Raptors and the Leafs – will be packed on an almost nightly basis in the weeks to come. Toronto sports fans are among the best in the entire world!

Why do sports energize people so greatly?

Of course, there are a variety of opinions on the matter. While some argue that professional sports aren’t all that important to our society, others believe that it unites tens of thousands of complete strangers to cheer and boo as they wish and have a great time. There is a sense of pride in knowing that your city is being represented by a successful team. After all, everyone enjoys being attached to success.

Naturally, you’d love it if the energy that fans pour into their favourite sports teams was present in your place of business every day. No, we’re not assuming you want a team of employees who are loud and boisterous. Instead, you want staff members who are enthusiastic about their work and are dedicated to making the company they work for as successful as the teams they follow. This is the type of energy that works wonders in call centres.

How can this energy help to improve your call centre business?

Consider the fact that phone agents interact with customers all day long. It’s their energy that is the mark of your business. As well, a lack of energy can give off a poor impression of your brand. Not to mention, phone agents who show no enthusiasm don’t necessarily make for great salespeople. Boosting their morale, therefore, can be a key to your company’s success.

Take a page out of the sports world and begin to introduce games in your call centre. Dividing your staff members into separate teams and having them compete with each other is a tried and true way of boosting not just morale, but productivity. They always go hand in hand. It’s well known that a happy staff is a productive staff. And especially during playoff season, sparking friendly competition in your call centre is a perfect business-boosting solution.

What type of games can you introduce to your call centre?

The possibilities are endless. No matter the games you choose, they should all have a similar purpose. Remember that they aren’t really “games” but they are ways to incentivize your staff members to perform at their best. Regardless of how you choose to implement friendly competition in the workplace, there should be rewards for productivity. Acknowledge highest sales numbers each day, week or month.

At MeloTel, we know how fun and exciting call centre competitions can be. We work with numerous call centre businesses across North America and know how much employees are able to improve their performances when they have a little something “extra” to work for. We also know how important it is for phone agents to utilize tools that help make their jobs easier.

Contact us today to learn about our DaFeeder Preview Dialer and how effective it is in boosting productivity in your call centre. One-touch campaign dialing has never been made so easy! For more information, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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