At MeloTel, we strive to provide the ultimate customer service experience. And as you may have been able to tell from the attitudes of the members of our team that we have blogged about, we love making your life easier! In some cases, that entails taking care of problems for you on the spot.
Not everyone in the world is tech-savvy, even though we are living in a pretty tech-heavy world. It seems like just about everyone each and every day is working away on their smartphones and computers making use of all of the latest technologies. But this doesn’t mean that things always go their way.
From time to time, system issues arise that require assistance. And, if you’re not an expert on how to overcome these issues, who can you go to for help? MeloTel, that’s who! We’re happy to announce that we have just upgraded our support system that allows us to provide Live Remote Support!
And what does that mean exactly? Well, let’s suppose you are having a little problem with your computer and can’t find where to go in your system to resolve it. MeloTel now uses the latest and greatest version of TeamViewer – TeamViewer 7 to be exact. This means that all of our agents are capable of offering you live computer assistance as if they were sitting right next to you!
TeamViewer 7 allows our support staff to literally take over control of your computer from a remote location. Sitting in front of your screen, you’ll be able to witness your MeloTel tech assistant working with your computer as if he or she was using it with you. We’ll be able to show you where to go, and help you with what to do without you having to lift a finger.
We’ve had clients liken the experience to “watching a ghost take over control of the computer”. We promise you though, it’s really not all that spooky – even though Halloween is coming up. We used to use an older version of TeamViewer – TeamViewer 4 specifically.
Our recent upgrade, however, allows us to provide you with better service – quicker and more efficient. A quick call to MeloTel at 1-888-MELOTEL will get a member of our staff to take over your computer temporarily so that your issues are resolved immediately. It’s actually quite fascinating stuff!
Talk about making your life easier. No more waiting for a technician to arrive in your office or home to take a look at your computer. TeamViewer 7 allows us to take care of your tech issues from a remote location so that you don’t have to waste a second of time. Your business is important to you. So it’s important to us to attend to your business needs as quickly as we can. Our latest upgrade helps us to do just that!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"