In our last blog, we excitedly announced our brand new Single Number Reach feature. As always, MeloTel works towards making our customers happy. And we do that by listening. In fact, it’s our clients who should be credited for our new innovation. We often hear about their struggles of keeping up with all of their clients, because so many entrepreneurs are “on the go”.
“When I travel, it can make things difficult,” commented one of our clients recently, “I have two cell phones. One is personal, and one is for business. I also have a home line and a line at the office and I often forget to check messages on at least one of them. I hate missing calls and feel bad when it takes me some time to return them. A feature that would connect all my lines would be a God send.”
As always, when you speak, we listen. The new Single Number Reach feature does exactly that. Give out one number to your clients, and when they call, up to five of your other existing phone lines will ring. You are guaranteed never to miss a call again. When we announced this new feature on Monday, we left out a few of the bonus perks that are available when you sign up for Single Number Reach. So here they are…
Call Attendant. For just an additional $9.99 per month, you can get set up with a virtual receptionist. Give your business that “bigger” feel by having a service that can direct your callers to the appropriate department through user prompts. You can record your “press one for the sales department” type of messages at any time you like. And remember, when you get the message, it’ll appear in your email inbox too!
Call Queue. Also for just $9.99 per month, the MeloTel Call Queue will bring more order into your life. This feature ensures that each call that comes in to your company is prioritized by sending the calls to your agents as soon as they become available. While they wait, you can have hold music, advertising or specific messages for callers to listen to.
Unlimited Fax2Email. For $19.99 per month, MeloTel can set you up with a dedicated fax number. You will get unlimited incoming AND outgoing faxing capabilities without even needing an actual fax machine! This internet-based service allows you to send and receive faxes through your email, the web or smart phone.
Call Recording. For only for $5.99 per month, you will also be able to record all of your calls. We’re not talking about your voice mails here, but your actual phone calls. This feature provides an excellent way for business owners to review the customer service practices of their staff members through a super easy-to-use interface.
Single Number Reach is a fascinating new feature all on its own. But all of the available perks that come with it will present your business as a top-of-the-line professional outfit. Impressions are everything. And when your clients call you up, you want them to be impressed. Not only will be you able to keep in better contact with them, but you will be able to wow them even you’re unable to pick up the phone! Get set up today by calling 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"