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The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 7, 2013

Our Network Status Page Puts Customers First

Network StatusAs you are likely aware, it’s quite the crazy time, here at MeloTel. Our President John Meloche and his wife Kathryn, our Office Coordinator, are currently in the hospital awaiting the arrival of their first born son, Mark. Originally due on the 27th of September, it is clear that Mark has decided to show up fashionably late. Clearly, he’s taking his parents’ level of excitement and anticipation to a whole new level!

Monday morning, John and Kathryn finally visited the hospital in order to induce labour. The time has come for little Mark to make his first appearance in the world. The wait is clearly over. Or so we thought. The thing is Mark has decided not to play along. While Kathryn is experiencing contractions, it still appears as if the eager parents will be spending at least one more night waiting for their son to be born.

The MeloTel Team would like to take this opportunity to thank everyone who has sent their well wishes the way of John and Kathryn. Understandably, we’re experiencing quite an exciting time in our company’s history. After all, the heir to the MeloTel thrown is about to be born! We hope you’ve enjoyed getting the status updates about Mark’s impending arrival.

Naturally, readers of the MeloTel Blog will be among the first to know when Mark is finally here. But speaking of status updates, they actually happen to be yet another benefit to being a MeloTel customer. Learning of the birth of the future boss aside, MeloTel clients are never kept in the dark about such important issues as outages and network disruptions.

We know how important it is for our clients to have all of their systems up and running like clockwork. But sometimes, things are out of our hands. In such cases, we offer the Network Status page of our website for any and all MeloTel clients to check out in the event of a system outage. It provides up-to-date information about network outage symptoms and solutions.

This page will clearly outline the steps that are being taken to remedy any issues that are taking place and provide an outlook that describes how long it may take for things to go back to normal. Our Network Status page will also inform our customers about any upcoming disruptions that may occur due to standard maintenance requirements. Again, it’s all about keeping you in the know.

It’s our job to make sure that the service you’re getting is top-notch. There will be times when updates are necessary in order to keep up with that top-quality regimen. The last thing we want, however, is for your business day to be interrupted without explanation. The Network Status page also allows our clients to raise a ticket if they feel it is necessary.

This will ensure that they receive direct communication from a member of our staff in order to quickly resolve any problems or answer any questions customers may have. We’ve blogged many times about the importance of communication. This is why we wish to keep as many lines of communication open as possible. It is the MeloTel way to put our customers first.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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