At MeloTel, we strive to provide the utmost in quality products and services. It’s not uncommon for our blogs to include information about what we offer, while highlighting our commitment to high quality customer service. Why is this so important to us? Because we know that it is so important to you.
On EzineArticles.com, James A. Karl states that “a business’ main purpose is to create a customer because it is basically the consumer who essentially determines what a business is.” At the end of the day, we know that our customers will determine the future success of our business.
To us, customer service is key. As Karl points out, “it can either make or break your business.” After all, we’re all someone’s customers, aren’t we? From personal experience, we know that it is more than unnerving to experience bad customer service. It feels like we are completely not cared about, listened to or respected.
So, of course, making sure our customers are both happy and completely satisfied with their experiences with MeloTel is our top mission. And that’s what it is all about, isn’t it? The experience. We make it our goal to make our customers’ lives easier. This, in our belief, is the way to truly satisfy clients.
What are the needs of your customers? This is one of the first questions that you must answer. All of your decisions must take into account how your customers will be impacted. Says Karl, “You should always give importance on service circumstances affecting your customers.”
Attracting new customers is one thing. Keeping them is another. This is why we offer a Quality of Service Guarantee. In a way, we’re basically saying that we’d rather not have you as a customer than have you as a dissatisfied customer. It’s a personal mission of ours to make everyone who comes into contact with MeloTel be made happy.
Writes Karl: “It has been proven in surveys that most customers do not come back to certain business establishment because of the indifferent attitudes towards them by business owners, managers and employees regardless if they like the products or services these businesses offer.”
On behalf of everyone at MeloTel, we would like to thank our customers for their business. If you’re not yet one of our clients, we invite you to call us up at 1-888-MELOTEL to discuss the ways in which we can make you happy. Our wide array of products and services are top-notch. But, most of all, our customer service puts you first!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"