Earlier this week, we blogged about our commitment to adding value to the customer experience. It’s important to us, here at MeloTel, that our customers are happy. And that’s why we work diligently each day to go over and above the call of duty. Doing so includes being available to our customers when most other companies are not.
As you are surely well aware, we have just begun a long weekend. The Easter weekend generally entails the closing of businesses on both the Friday and the Monday. This is an employee’s dream! But, for many business owners, the work hours never truly come to a hault. This is why MeloTel works to add value to our customers’ experiences by staying available 24/7.
All throughout the Easter long weekend, you can contact MeloTel at 1-888-MELOTEL in the event that there are any service interruptions. What this means is that if there is any problem with your services that you need assistance with, a technician will be available to work through the issues with you. That’s right!
When most businesses are taking breaks, MeloTel stays open to assist you. Now, that doesn’t mean that we don’t allow our own staff some time off. Sure, we work hard. But we know how to relax as well! It’s just our policy to always put our customers first. So we can guarantee you that someone will be available for you no matter what day or what time it is.
“This is one of the greatest things about MeloTel,” commented one of our oldest clients when hearing of this, “I have have always been able to depend on their staff. They are dependable, friendly and knowledgeable. These are all key things in getting great customer service. It’s good to know that no matter if it’s a holiday or not, I can call MeloTel to receive answers to my questions and get any problems fixed.”
The truth is, we know that service interruptions are very rare. In fact, it is not likely that any of our clients will experience any issues over the long weekend. But we live by the “you never know” and “anything can happen” type of philosophies. The way we figure it is, it’s always best to be on the safe side. The last thing we want is for our clients to feel that they have been left high and dry.
We’ve been there. As regular customers of a variety of businesses ourselves, we know what it’s like to experience long hold times, incorrect information and irritable customer service reps. We’ve considered all of our own experiences while coming up with ways to ensure that MeloTel clients never have to endure the same type of nuisances.
This is why each and every holiday season or long weekend, our customers can depend on 24/7 service from MeloTel. It’s as simple as calling us up at 1-888-MELOTEL. Keep in mind, of course, that our long weekend service is open for service interruptions or what may considered emergency situations. Here’s to your long weekend…enjoy!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"