If you’re a MeloTel client who takes advantage of our cloud-hosted Commercial Phone Services, you enjoy many incredible calling features. As you’re undoubtedly aware, those features include Call Waiting, Caller ID, Conference Calling, Call Transfer, Voicemail to your Email, Incoming Call Routing, Custom Hold Music, Out of Office Options and The MeloTel VoIP Panel.
You’re also taking advantage of our FREE Polycom Program which gives you the use of phones at no charge for as long as you’re a MeloTel customer. What you may have not yet realized, however, is that, as a MeloTel client, you also benefit from our Cloud Softphone. By downloading the free app on your PC, Android or iPhone, you will be able to make and receive calls, using your business line, anywhere in the world!
To better explain the benefits of using Cloud Softphone, MeloTel’s Founder and CEO, John Meloche created a video and posted it to YouTube last week. Watch it HERE! Admitting that our company could probably have done a better job in promoting the Cloud Softphone feature, John wanted to provide clear instructions on how our phone service clients can make use of it.
The idea for creating the video was inspired by one of our customers who called John up and noted his being completely in the dark about Cloud Softphone. Keeping our customers in the dark is most definitely not part of the MeloTel mandate! So, to shed some light, John offered up a great description of what many may be missing out on.
Cloud Softphone, details John, is “a mobile application that runs on iOS and Android, available in the Google Play store and the Apple Store, that allows you to register your smartphone to the same extension that you have on your desk and use that extension to be able to make and receive calls, just like you would as if you were sitting at your desk. But over Wi-Fi and LTE.”
This awesome service (remember, it comes free with your current phone service!) essentially allows you to take your business phone with you wherever you go. No longer are you required to give out your cell phone number for business purposes. Your clients, colleagues and co-workers can all call your business extension and with the Cloud Softphone, your smartphone can be used to answer the call.
“It allows you to make calls on behalf of your company,” informs John in the new video, “If your calls are recorded, they’re still stored in your same archive that you have on your system now. (It’s) a great tool if you’re travelling on business and still need to be able to make calls on behalf of the business – and also receive calls. It’s also good to cheat while you’re on vacation, connected to the resort Wi-Fi. Make calls back to Canada free!”
John’s new video also provides a visual explanation of how MeloTel clients can begin using Cloud Softphone by MeloTel. Be sure to check the video out! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"