“I don’t even check my voicemails anymore. What’s the point? I usually just get text messages or emails anyway.”
This is a comment we heard from a colleague this past weekend and we were pretty surprised to hear it. There seems to be a prevailing notion, according to our colleague, that voicemails are no longer necessary since so many forms of written communication are readily available to the general public. Yes, it is true that text messages are popular ways to get in touch with friends. But it’s not particularly an ideal business practice.
Emails, of course, are used to conduct business each and every day. And while no one, here at MeloTel, would ever disparage the practice of emailing, we wouldn’t say that it has provided the ultimate replacement for voicemails. After all, isn’t there still some merit in hearing another person’s voice?
Inflections in one’s voice, his or her tone and even the speed of speech all communicate a particular type of personality. This personality can either endear one’s self to another or completely destroy a relationship. This is why we’ve posted so many blogs that offer various techniques of how to conduct business over the phone.
The telephone, we should point out, will never die as a top communication source. Next to face-to-face encounters – which aren’t always possible for obvious reasons – the telephone is the best possible way to communicate with another individual. With that said, we should point out that the practice of leaving voicemails is still a popular one. Therefore, the checking of voicemails should be deemed a mandatory practice.
In fact, in our experience, most people still happily leave voicemails in lieu of speaking to a live representative. And the thing about leaving those voicemails is…people expect them to be returned!
If it hasn’t already been made obvious, we’d recommend that you not only regularly check your voicemails, but that you promptly return them as well. In an effort to help you, MeloTel offers a fantastic Voicemail to your Email service that comes as part of our cloud-hosted Commercial Phone Services.
With Voicemail to your Email, you will have your voicemails sent directly to your email inbox as mp3 files. That way, you’ll be able to listen to them on any device of your choice, including your desktop computer, laptop, tablet and smartphone. By receiving emails with your voicemails, it makes it virtually impossible to ever miss another important call! Keep in mind just how important it is to never make your customers feel like you’re neglecting them.
Today’s consumers are very savvy. They’re aware that they have options. Most jump online to compare products, services and prices before making buying decisions. If your company has been called and a voicemail has been left, it can mean the difference between gaining and losing a customer when it is not returned in a timely fashion.
For more information about MeloTel’s Commercial Phone Services and the many incredible features that come with them, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"