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January 16, 2012

Net Throttling Becoming A Big Problem


In recent blogs, we have highlighted MeloTel’s commitment to bringing optimum customer service to all of its clients. Among the many traits that make our business model among the most customer-friendly in our industry is the speed by which we handle customer concerns. Expeditious service, as we have come to discover, is always met with great appreciation.

With that said, we also know that speed and efficiency are key ingredients to what makes customers happy about the services we provide. Our VoIP telephone services go hand in hand with the use of the internet, of course. So, to have them running smoothly, internet providers need to be just as efficient in keeping the flow of traffic moving briskly.

But, have you ever heard of “net throttling”? As Sarah Schmidt of Postmedia News explained in an article published last Thursday, net throttling refers to a practice used by big telecom companies who purposely slow down web traffic to certain websites. They do this in an effort to “preserve the quality of service of its retail customers, who risked being crowded out during peak hours by heavy bandwidth users using peer-to-peer applications.”

Naturally, this slowing down of web traffic has caused some angst among many internet users. Schmidt notes that in October of 2009, the Canadian Radio-television and Telecommunication Commission issued a policy that stipulated that if telecom companies intended on slowing down peer-to-peer file sharing traffic, that they were to get prior approval from the CRTC first.

In addition, companies are required to disclose their intentions to do so to their customers. Nevertheless, Canada’s big name internet providers seem to be slowing down online traffic more than ever, as of late. And it’s causing quite a stir within the Canadian online community – to put it mildly. Internet users are actually getting pretty upset.

Schmidt reports that there have been more complaints filed to the CRTC since last fall than there have been in the two-year period prior to the commission’s new traffic management guidelines that were released in the fall of 2009. Many are criticizing the very premise that internet traffic management exists as it is a “violation of the principle of ‘net neutrality’.”

Net throttling, evidently, is very unpopular. Schmidt writes that the uprise of complaints may have struck a chord with Bell Canada and Bell Aliant. She notes that last month, they announced that they will no longer use equipment that slows down peer-to-peer file-sharing applications of retail and wholesale customers during peak hours, beginning on the first of March.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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