In our last blog, we took a look at a StartupNation.com article that features some key points to achieving customer satisfaction. It mentioned that customers require service from staff members who are both knowledgeable and friendly. Going over and above the call of duty to make a customer happy never hurt anyone. That’s why we enjoy doing just that, here at MeloTel!
StartupNation.com listed five main points that can help to ensure that you are satisfying your customers. We’d like to take that list a step further by saying that satisfying your customers isn’t enough. It’s about making them happy. And to do that, you must create long-lasting relationships.
Of course, you can’t just be a smart and friendly guy. Customers expect to get what they pay for, as well. When searching out products and services, people generally take the time to research different companies to see what they are made of. So don’t assume that they don’t have other options when they visit your place of business.
Good Value. As the website points out, this is where price factors in. Naturally, customers are often concerned about how much they are paying. So remember that you add value to the customer experience by providing them with top-notch service and information that will make their dealings with your business unforgettable experiences.
Convenience. We know a lot of people who pay what they call “convenience tax”. “If you make my life easy, I’ll pay you even more,” said one of our clients recently. The bottom line is that customers enjoy when things are made simple. So make things easy to find. Be organized and make the shopping experience a fun one.
A Fast Finish. According to StartupNation.com, many businesses “fall flat” at the finish line. We think that this point can be argued, but it suggests that you “get out of the way” of your customers once the buying decision is made. Don’t impede on their time by making further suggestions.
At MeloTel, we truly want what is best for our customers and will make suggestions to help them get the most out of their buying experiences. Use better judgment when making such suggestions and ensure that your customers’ needs are coming first. For a great dose of customer service, call MeloTel at 1-888-MELOTEL today!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"