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July 25, 2012

Motivation Creates Elation

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In our last blog, we discussed the importance of keeping your team motivated. Whether you are on a team taking the field or a team running an office, it is important to have self-motivated members to be successful. As a business owner, there are a number of ways that you can keep your team motivated, making them feel valued and appreciated.

As mentioned last time, Michelle Eby of Media-Partners.com insists that the best managers keep their team members motivated all-year round. They recognize that getting the best out of their team doesn’t come from once-in-a-blue-moon cash incentives or every-so-often pep talks. She lists a number of ways to make sure that your team is functioning at their best at all times.

Treat your employees differently. Don’t mistake this for NOT treating the members of your staff as equals. Eby reminds us that not all our employees are the same, however, so your feedback and praise should also take on some variation. Meet the individual needs of your employees and acknowledge the different things that make them unique. This will add great value to your ability to motivate.

When you see it, say it. On-the-spot appreciation works wonders, according to Eby. These quick and easy comments will help you to not forget to offer a sign of appreciation for a job well done. They could be as simple as saying “I like how you handled that last customer” the second one of your sales staff members gets off of the phone.

Focus on the positive and diminish the negative. Of course, there will always be moments when your employees aren’t performing at their best. Eby recommends, however, that you do not dwell on weaknesses that do not have a major impact. Performance issues require addressing in ways that communicate that a change will be of significance in the overall presentation of your business. Focus on an employee’s strengths when providing feedback.

Make it okay to fail. Here’s a suggestion that may raise some eyebrows. At first, it may not seem like a popular piece of advice. But Eby remarks that mistakes are part of learning. All of your employees wish to succeed. So using their mistakes as learning tools to do a better job the next time around is a much better way to handle performance issues than what may seem like threatening reprimanding.

Celebrate team victories. This is always fun! Writes Eby: “There’s nothing like a celebration after hard work. Celebrations can strengthen a team because you’re acknowledging the successful working together toward a common goal.” Sports teams do it best when they win championships. Why shouldn’t your team celebrate after the end of a successful project? What could be more fun for your office than a party?

In our next blog, we will conclude our look at Eby’s list of ways to motivate your team to achieve ultimate success.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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