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July 23, 2012

Motivate Your Team Towards Success


If you’re a sports fan, then today’s blog will provide you with the perfect analogy on how to run a successful business. It’s all about teamwork. And Toronto baseball fans are sure to agree. With the Toronto Blue Jays pulling off a three game sweep of the Boston Red Sox this past weekend, the team is now sitting just three games out of a “wild card” spot that could get the team into the post-season for the first time since 1993.

The Blue Jays, mind you, aren’t necessarily favored to make it into the playoffs, but they certainly aren’t down and out. Before the sweep of the Sox, however, it may have looked that way. Just one series earlier, the Jays themselves were swept by their heavy-hitting division rivals, the New York Yankees. So many a Toronto baseball fan may have assumed that the Jays were done for the season.

The moral of the story? Never call it quits and never assume it’s over until it’s over! TSN’s Scott Ferguson suggests that the recent addition of some new pitchers through a 10-player trade with the Houston Astros may have helped to boost the team’s overall morale. Team motivation, we would have to agree, always plays a major role in how a team performs.

What do you do to motivate your team? Surely, it’s not all about firing employees and hiring new ones. At MeloTel, we believe strongly in motivating your staff to provide them with senses of encouragement and appreciation. A happy staff is one that works better. We’ve seen this time and time again. On, Michele Eby writes that good leaders work on keeping their employees motivated all year round.

To assist business owners with having their teams be as strong as possible, Eby lists a number of ways that they can keep their staff motivated. And she’s not talking about “once-a-year pep talks” either. As well, it’s not always about providing a financial incentive. It’s about encouraging your staff in ways that will keep them self-motivated to always perform at their best.

Offer yourself as a person. Writes Eby, “let your first words to each of your employees be personal, not business-related. Make it brief. Make it casual. Ask how they are. Ask what they did the previous night. Ask about their families. Tell them about a restaurant you tried or weekend plans you’ve made. In a word – connect. Remember, your employees are people first and workers second. Treat them that way.”

Make sure they know that what they do matters. There’s nothing quite like a genuine “thank you” and a “job well done”. Be appreciative of your team’s efforts and go out of your way to show it. As Eby puts it, it is “human nature” to want to belong as we are all “social beings”. A good manager will always make his or her team members feel that they are important parts of a well-oiled machine. Making them feel valued will go a long way.

Communicate. Eby writes that research shows that employees need to feel “in on things”. Feeling important to the business is a major part of employee satisfaction. Provide your team with honest feedback and be sure to ask for theirs as well. Communication, as we all should know, is important tin any relationship. This is no different in the workplace.

We’ll explore Eby’s list of tips further in our next blog.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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