Michael Paz is MeloTel’s Customer Service Supervisor. With both an electrical diploma and several years of sales experience in the electronics field, Michael boasts quite the skill set. Michael is dedicated to providing top-of-the-line customer service, troubleshooting technical issues in the office and growing his knowledge-base in order to become one of the company’s top executives in the not-too-distant future. But above all of that, he’s simply a fantastic guy.
This may not come as a surprise to the majority of MeloTel’s clients. After all, Michael’s voice is often the first one they hear when they call our office. Ever-friendly, affable and always willing to help, Michael is a joy to be around every day of every month – we just thought that we’d acknowledge his contributions publicly this month.
“Michael is always my employee of the month,” shared our Editor In Chief, Daniel Faraldo, “The entire team knows how bad I am with computers. I’m so glad Michael is on the team as I can’t think of another person I’d rather have help me when I have a problem. Not only is he incredibly knowledgeable about everything technology-based, but he’s the nicest guy you could meet. He never makes me feel like the complete fool that I think I am every time I use a computer.”
Of course, it’s part of the MeloTel credo to provide unbeatable customer service. But Michael truly lives this credo on a daily basis. We’re elated every time one of our customers shares his/her satisfaction with having interacted with Michael. Equal parts tech-wizard and customer service expert, he’s a huge asset to our team.
“Michael is one of the most helpful coworkers a person could ask for,” offered MeloTel’s Administrative Assistant, Chantel Cascanette, “Seeing as I am the newest addition to the MeloTel team, Michael has always made time to lend a helping hand. Be it providing me with guidance on a new task or having a Q & A sessions with me for our ‘teachable moments’.”
As Chantel has noted, Michael has earned his “Employee Of The Month” status for October not just for his ability to be a constant customer-pleaser. His devotion to helping his team is something that makes the MeloTel working environment a very special one to work within. Michael can be regularly counted upon to assist his co-workers with any issues they may be having. He is more than just a team player, he’s a team leader!
He is regularly quick to pass along his newly-acquired knowledge to the rest of the members of the MeloTel team. “He is such an asset as he has become a subject matter expert, through the combination of education and experience,” says Chantel, “MeloTel just wouldn’t be the same without his giant smile, helpful and friendly ways.”
Congratulations Michael! And thank you for everything you do!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"