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November 18, 2016

MeloTel’s Holiday Schedule Puts Customers First

It’s that time of year again! Are you as excited as we are? It’s hard to believe, but the holiday season is fast approaching and, like the rest of you, the MeloTel team is preparing for it. As always, we have a holiday schedule that involves some days when our office will be closed. However, it’s important to us that we highlight our commitment to our customers. You see, even when we’re not “in the office”, we’re still working for you!

It’s part of the MeloTel credo to make the lives of our customers easier. So we ensure that, even when the holidays are upon us, we remain available for emergency situations. At worst, we accept voicemail messages throughout the holiday season and we return those messages promptly. We know that system issues, for example, don’t take holidays. And in the unlikely event that you experience any difficulties with our system, we will be there to help.

So what is MeloTel’s holiday schedule? You may be happy to know that our regular business hours of 8:30am to 6:00pm EST will remain in effect right up until Friday, December 23rd. You’ll forgive us, however, for taking off two hours early on the 22nd in order to enjoy our company Christmas dinner. Of course, we’ll be closed the weekend of Christmas Eve and Christmas Day and will remain closed until Monday, January 2nd, 2017.

We’d like to reiterate that although MeloTel will be closed for one full week at the end of December, we will always continue to offer 24/7/365 Urgent Network Operations Support & Monitoring to ensure that our services are always stable and available. You can report issues 24 hours a day by calling 1-888-MELOTEL and selecting option 3. Simply leave a message in our monitored voicemail-box.

In what other ways is MeloTel putting customers first? Well, we should mention that our standard hours on Fridays are 8:30am to 5:00pm EST. However, during the final two weeks of December, we will remain open until 6:00pm each day of the week – Fridays included – to ensure the handling of any necessary service requirements. Our regular Friday hours of 8:30am to 5:00pm EST will resume on Friday, January 13th, 2017.

Speaking of 2017, it’s another reminder about how time flies, isn’t it? Truly, it seems like just yesterday we were talking about last year’s holiday season. And while we’re still a good month and change away from all of this year’s festivities, we’d like to take this opportunity to wish every single one of our friends, colleagues, co-workers and customers a very joyous holiday season. Here’s hoping we can help make it your best one yet!

How can MeloTel help you to enjoy your holiday season? If you haven’t yet taken advantage of some of our fantastic VoIP-based services like Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! You’ll also want to ask us about our  Website Maintenance Services and our Bloggers & Creative Writers For Hire. We look forward to speaking with you about them soon!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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