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June 24, 2013

MeloTel’s Heart Is With Calgary

SaddledomeOn behalf of the entire MeloTel family, we would like to extend our deepest and most heartfelt sympathies to the people of Alberta. As is widely known, Calgary, Alberta and its surrounding areas have been experiencing immense flooding over the past week. Tens of thousands of Calgary residents have been evacuated from their homes as the city is practically under water.

Images of Calgary have been popping up all over the internet. They are quite unbelievable to look at. Streets have turned into rivers. The famed Saddledome, where the city’s beloved NHL team, the Calgary Flames play, is home to an enormous reservoir that reaches the tenth row of the stands. It’s truly remarkable to see what type of damage has been done to the city.

The Stampede grounds have also been submerged. It’s an unbelievable sight. The Calgary Stampede, as most are fully aware, is a staple within the city. City officials have commented that they don’t plan on cancelling this year’s Stampede. But, at present, it’s hard to imagine the event taking place. The area has essentially become a lake. The images are shocking, to say the least.

The Calgary Stampede was scheduled to commence two weeks from now. Even if the water is drained in time, there is likely to be extensive damage to the grounds and the structures that surround it. Water damage is incredibly hard to repair. There is the possibility that many properties may have to be demolished following the damage caused by this flood.

MeloTel would like to extend our best wishes to all of those affected by this incredibly unfortunate circumstance. Our thoughts are first with the health and safety of everyone in the flooded areas. Secondly we’d like to inform our clients in Calgary’s 403 area code that due to the floods, we are experiencing interference with our phone services. This has been the case all throughout this past weekend.

Although we had been informed by Telus that attempts to resume service by this morning were being made, we are still unable to restore them as of this evening. Naturally, we will do our best to keep you informed of any news about our network outage in the 403 area. Please keep posted to our Facebook page or Twitter profile for the latest updates. And, of course, feel free to all 1-888-MELOTEL with any questions or concerns.

Sadly, the water levels in Calgary are still too high to get to the site where our services can be tended to. The city of Calgary is still running on generators, for the most part. That is, if any power can be received at all. We certainly thank everyone who is affected by the flooding for their patience and understanding. We definitely hope to have our services up and running again as soon as possible.

Back in Toronto, we can’t imagine what it must be like to have so much damage done to homes and other property due to flooding. We hope that our friends in Calgary are staying safe. At times like these, we truly wish there was more that we could do than provide telecom services to our great clients. Nevertheless, MeloTel’s heart is with Calgary.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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