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January 10, 2014

MeloTel’s Backup Plan Fires Up During Ice Storm

Depositphotos_37847089_xsBefore we broke for the holidays, MeloTel made sure to let it clients know that it was still available for emergencies on a 24/7 basis. All our customers had to do was call 1-888-MELOTEL, just in case there was a pressing issue that we could address. Now, to be honest, it’s very rare for such emergencies to arise. So it’s very rare to receive an emergency call during the holiday season.

As residents of our hometown of Toronto can attest to, this past holiday season was one like no other. Were you affected by the incredible ice storm that ended 2013? And by “incredible”, we certainly don’t mean that it was a good thing. There were actually people across the Greater Toronto Area without power for over a week! This certainly changed the way that many families were able to celebrate Christmas.

And while so many Toronto residents faced such difficult times during the power outage caused by the ice storm, the event help to provide quite the proving ground for the technology offered by MeloTel. As we mentioned on the MeloTel Facebook Page on Christmas Day, many business owners discovered just how vulnerable and fragile technology had become during the ice storm.

MeloTel customers who were affected by power outages and internet interruptions, however, were still able to enjoy our “Backup Plan”. This plan ensures that whenever a power or internet interruption occurs, MeloTel servers are able to recognize this. They then instantly re-route phone calls to alternate destinations. What this does for our customers is guarantees that they never miss a call.

We know that no matter what day of the year it is, our clients need to be able to communicate with their colleagues, friends and family members too. Toronto’s end-of-year ice storm helped to prove that MeloTel’s “Backup Plan” comes in very handily for business owners who need to stay in touch. This past holiday season demonstrated just how tough it can be when services are interrupted.

We’d like to take this opportunity to thank all of MeloTel’s clients for putting their trust in us. Although we’re sorry to know how many fellow Torontonians were without power during much of the holiday break, we’re happy to know that we were able to come through for our great customers when they needed us the most. And we’d love to be there for you in the event of future interruptions.

How badly affected by the ice storm were you? We’d actually like to discuss with you how MeloTel may be able to assist you if you’ve not yet taken advantage of our “Backup Plan”. Considering how much damage – both physically and financially – was done to certain businesses last month, you don’t want to be caught in such a situation without such a plan.

Call us today at 1-888-MELOTEL. Not only would be like to discuss this plan, but we’d be happy to inform you about the many services that our company provides. From building your new website to setting up your call centre, MeloTel works to take your company to the next level. And we do it with a smile! Nothing makes us happier than having happy customers.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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