The Most Reliable & Trusted
VOIP Service Provider
in Canada
February 3, 2013

MeloTel VoipPanel3 – Account Levels

Flexible-Customer-ManagemenWe continue our series of VoipPanel3 articles with another important improvement introduced by VoipPanel3 – account level reorganization.

This reorganization will affect any software integration you might have with VoipPanel. Although we tried to preserve compatibility, it was not totally possible, therefore you have to modify your SystemAPI calls to match the new concepts.


When we started building VoipPanel seven years ago, we took the account levels used in hosting products as a model. That’s how we ended up with the following management levels:

  • Reseller – the entity reselling services
  • Client – the customer of the reseller
  • Extension – although the name is not very suggestive, it’s an user with a telephony functionality attached (phone terminal, IVR, queue, etc)

Frankly, previously this is a poor organization by today’s standards, due to many reasons:

  • When VoipPanel3 is used in business environments, it’s hard to understand what Resellers or Clients are
  • An extension is usually used by an employee in a company or by a residential user. The problem is that many users would want to have multiple extensions.
  • The only way to have users with multiple extensions in VoipPanel 2.5 is to create multiple Extension accounts, which introduces different complications for both providers and end-users such as multiple resource pools, different logins etc.
  • The association between an user and some extension types does not make much sense (eg: Intercom).


VoipPanel3 editions have different account level organization. We will discuss VoipPanel3 for Service Providers, as it will come first.

In this edition, you will see the following levels:

  • Service Provider – the entities that provide services on VoipPanel
  • Organization – the end-user that uses the system. Might be a company, non-profit, public entity etc.
  • User – the users inside the organization, members of the organization

Each User is allowed to own an unlimited number of extensions (this can be adjusted with Roles) and some resources such as charging plans, disk space, sounds etc. are shared between the extensions of the user. This means that you can create plans that are more flexible than in VoipPanel2.5.

What to Expect on Upgrades

Your Resellers account will be converted to Service Providers, Clients to Organizations and Extensions to Users with a single Extension.

We hope this is an welcome improvement. Stay tuned for the next article in the series that will cover Extension Virtualization.

0 Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us