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December 7, 2015

MeloTel Version 4 is paving the way for WebRTC

Presently MeloTel is VoIP Panel is released 3.7, however we are now planning a major release of our latest VoIP Panel Version 4. With this update comes some major improvements and paves the way for full utilization of WebRTC. Since MeloTel VoIP Panel Version 4 is a major release, the current release notes contain only the changes that, in our opinion, might affect existing customers.

If you have any questions about how these changes affect you, please contact your MeloTel Account Manager directly.

In VoIP Panel 4 email address of accounts should be unique.
Preparation for Hubgets provisioning in VoIP Panel.
Added support for multiple contacts per extension (SIP forking).
Added user management roles (owner, administrator, member).
Allow to enable/disable SIP presence and notifications using configuration directives.
Added support to call extensions while calls are waiting in queue.
Changed format for voicemails and recordings to mp3.
Improved the security of the password hashing.
Added meta information to VoIP Panel login page for a nicer preview.
Added challenge for extensions behind NAT when they try to place calls without registering first.
Added video support to echo function that can be involved with *52.
Improved Intercom voice quality.
Added Reason header text parameter in CANCEL requests for calls completed elsewhere.
Removed requirement to supply voicemail password in phone terminal extension templates.
Improved sounds quality.
Improved usability with no ringing before queue answers call, when call comes from IVR.
Fixed CallerID setting on UnifiedAPI transferred calls.
Fixed possible issue with queue agents being considered unavailable.
Fixed setting duplicate codecs on extension configuration.
Fixed To number in Call Flows.
Fixed silence detection in voicemail.
Mark agent’s local channel as available after transfer.
Fixed issue with concurrent calls being checked for ICR owner instead of ICR target.
Fixed not allowing free calls when the charging limit on public calls is set to 0.
Changed storage for Force MWI and Extension publish settings.
Fixed several issues with parking BLF NOTIFY.
Fixed redirect issues that could affect phone provisioning.
Fixed Exit to operator during queue announcements.
Users with empty voicemail passwords are no longer allowed to check their voicemail.
Fixed conference recording to avoid possible deadlock.
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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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